Client Coordinator

This role is for one of Weekday’s clients

Salary range: Rs 200000 - Rs 500000 (ie INR 2 - 5 LPA)

Min Experience: 1+ years

Location: Mumbai, Maharashtra, India

JobType: full-time

We are looking for a proactive and organized Client Coordinator with 1-7 years of experience in client coordination, customer relationship management, and preferably the interior products industry. The ideal candidate will be responsible for managing client interactions, coordinating orders, tracking project requirements, and ensuring smooth communication between clients and internal teams.

The candidate should have a strong customer-focused approach, excellent communication skills, and the ability to understand client requirements related to interior products. This role requires effective coordination with sales, design, production, logistics, and installation teams to ensure timely delivery of products and a positive client experience.

Requirements

Key Responsibilities

1. Client Coordination and Relationship Management

• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving routine concerns.
• Understand client requirements, preferences, budgets, and timelines to ensure appropriate product recommendations and service.
• Maintain strong client relationships through regular follow-ups and clear, professional communication.
• Ensure timely responses to client queries and coordinate with relevant departments to resolve issues efficiently.
• Maintain accurate records of client interactions, discussions, commitments, and feedback.

2. Interior Products Coordination

• Develop a good understanding of interior products such as furniture, modular kitchens, wardrobes, flooring, wall panels, lighting, hardware, decorative materials, and related solutions, depending on the company's product portfolio.
• Assist clients in understanding product specifications, available options, finishes, materials, dimensions, and customization possibilities.
• Coordinate with sales and design teams to communicate product requirements and prepare quotations, proposals, and product details.
• Track client selections, order specifications, approvals, and changes to ensure accurate execution.
• Support clients throughout the product selection, ordering, delivery, and installation process.

3. Order and Project Management

• Coordinate order processing and ensure all client requirements are documented accurately.
• Follow up with internal teams regarding product availability, production schedules, dispatches, and delivery timelines.
• Monitor order status and proactively communicate delays or changes to clients.
• Coordinate with logistics, vendors, and installation teams to support timely delivery and completion.
• Maintain trackers and reports for pending orders, client requests, project milestones, and outstanding issues.

4. Internal Team Coordination

• Work closely with sales, design, procurement, operations, and customer support teams to ensure seamless execution.
• Share accurate client requirements and communicate updates across relevant departments.
• Escalate complex complaints, delivery challenges, and product-related issues to the appropriate team.
• Assist in preparing client presentations, quotations, invoices, and other coordination documents as required.

5. Customer Satisfaction and Reporting

• Collect client feedback and identify opportunities to improve service quality.
• Ensure commitments made to clients are tracked and fulfilled within agreed timelines.
• Prepare regular updates on client inquiries, order progress, pending tasks, and service issues.
• Maintain organized documentation and ensure accuracy in client databases and records.

Must-Have Skills

• Strong Client Coordination and relationship management skills.
• Understanding of interior products, materials, finishes, specifications, and applications, or the ability to learn the product portfolio quickly.
• Excellent verbal and written communication skills.
• Strong follow-up, organizational, and multitasking abilities.
• Proficiency in MS Excel, email, and basic documentation tools.
• Problem-solving skills and a customer-first mindset.

Experience and Qualifications

• 1-7 years of experience in client coordination, sales coordination, customer service, or a related role.
• Experience in interior products, furniture, home furnishings, modular solutions, or building materials will be an advantage.
• A graduate degree in any relevant discipline is preferred.