{"id":3174671,"url":"https://alion.io/job/weekday-customer-experience-manager-3","title":"Customer Experience Manager","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":88,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:34:51Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T02:37:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"'\n: - ( - )\nExperience: 2+ yrs\nLocation: Bengaluru\nAs a Customer Experience Manager, you will spearhead the integration and enhancement of voicebot, chatbot, and conversational AI solutions to elevate customer interactions across multiple channels. You will work closely with cross-functional teams to design seamless API integrations, troubleshoot performance issues, and continuously optimize conversational flows, ensuring a flawless user experience. Your strategic vision will align technology with customer needs, driving measurable improvements in satisfaction and engagement. You will also lead the deployment of new features and monitor key metrics to inform iterative enhancements, maintaining a customer-centric focus throughout the product lifecycle.\nRequirements\nDesign and implement conversational AI strategies that enhance user engagement and satisfaction.\nOversee API and system integrations of voicebot and chatbot platforms with existing product ecosystems.\nDiagnose and resolve complex troubleshooting scenarios across multiple integration points.\nCollaborate with product, engineering, and support teams to prioritize and execute feature enhancements.\nDevelop and maintain detailed documentation for integration processes and support workflows.\nMonitor and analyze performance metrics to identify opportunities for optimization.\nProvide subject matter expertise on conversational AI best practices to internal teams.\nLead cross-functional initiatives to iterate on conversational design based on user feedback.\nEnsure compliance with data privacy and security standards across all integrations.\nMentor junior team members on troubleshooting techniques and integration fundamentals.\n2+ years of experience managing customer experience initiatives in voicebot or chatbot environments.\nStrong technical background with hands-on experience in APIs, integrations, and troubleshooting.\nProven track record of designing and optimizing conversational AI flows for real-world applications.\nExcellent analytical and problem-solving skills, with the ability to translate data into actionable improvements.\nExperience collaborating with product, engineering, and support teams to deliver seamless customer experiences.\nFamiliarity with industry standards for data privacy and security in AI and voice technologies.\nStrong communication skills, able to articulate complex technical concepts to non-technical stakeholders.\nAbility to manage multiple projects simultaneously while maintaining high-quality deliverables.\nDemonstrated experience in continuous improvement and process optimization.\nPassion for staying current with emerging trends in conversational AI and customer 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