{"id":343431,"url":"https://alion.io/job/weekday-customer-service-representative","title":"Customer Service Representative","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":92,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-07T23:42:33Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"This role is for one of Weekday’s clients\nMin Experience: 1+ years\nLocation: Mumbai, Maharashtra, India\nJobType: full-time\nWe are looking for a customer-focused and proactive Customer Service Representative with 1-5 years of experience to join our team. The ideal candidate will be responsible for building strong customer relationships, understanding client needs, resolving queries efficiently, and ensuring a smooth and positive customer experience throughout the customer lifecycle.\nThis role is well suited for someone who combines excellent communication skills with a strong understanding of Client Onboarding, Customer Relationship Management (CRM), and Customer Experience. You will work closely with customers and internal teams to ensure timely issue resolution, effective communication, and high levels of customer satisfaction.\nRequirements\nKey Responsibilities\nServe as the primary point of contact for customers, responding to queries through email, phone, chat, or other communication channels.\nUnderstand customer requirements, concerns, and expectations and provide accurate, timely, and personalized support.\nAssist customers throughout the client onboarding process, ensuring they understand products, services, processes, and required documentation.\nGuide new clients through account setup, product adoption, initial configuration, and other onboarding activities.\nMaintain accurate and up-to-date customer information, interactions, and service requests within CRM systems.\nDevelop and maintain strong customer relationships through regular communication and proactive follow-ups.\nIdentify customer issues and coordinate with relevant internal teams to ensure effective and timely resolution.\nMonitor customer concerns and follow up until closure to ensure a seamless support experience.\nContribute to improving overall customer experience by identifying recurring issues, service gaps, and opportunities for process improvement.\nEducate customers about relevant products, features, services, and best practices.\nHandle customer complaints professionally and work toward appropriate resolutions while maintaining a positive relationship.\nMaintain detailed records of customer interactions, feedback, requests, and resolutions.\nTrack service-related metrics such as response time, resolution time, customer satisfaction, and ticket closure.\nCollaborate with Sales, Operations, Product, and other teams to address customer requirements and improve service delivery.\nCollect and communicate customer feedback to internal stakeholders to support continuous product and service improvements.\nRequired Qualifications & Skills\n1-5 years of experience in Customer Service, Customer Support, Client Servicing, Customer Success, or a related role.\nExcellent verbal and written communication skills.\nStrong interpersonal and relationship-building abilities.\nCustomer-first mindset with a strong focus on customer satisfaction.\nGood problem-solving and decision-making skills.\nAbility to manage multiple customer requests and prioritize tasks effectively.\nStrong attention to detail and organizational skills.\nComfortable working with customer support platforms, CRM systems, ticketing tools, and communication software.\nAbility to collaborate effectively with cross-functional teams.\nStrong follow-up skills and ownership of customer issues from initiation to resolution.\nGood-to-Have Skills\nClient Onboarding: Experience guiding new customers through onboarding, account setup, product adoption, and activation.\nCustomer Relationship Management: Familiarity with CRM platforms and maintaining structured customer records and interaction histories.\n Customer Experience: Understanding of customer journey management, customer satisfaction, feedback collection, and service improvement initiatives.\nExperience working with customer support or ticketing platforms.\nExposure to customer success, account management, or client retention activities.\nAbility to analyze customer feedback and identify recurring trends or service improvement opportunities.\nWhat We’re Looking For\nWe value individuals who are empathetic, dependable, proactive, and comfortable interacting with customers from diverse backgrounds. The ideal candidate should be able to remain calm under pressure, communicate clearly, take ownership of customer concerns, and consistently deliver a positive customer experience.\nIf you enjoy working directly with customers and are passionate about building lasting relationships while improving the overall customer journey, this role offers an excellent opportunity to grow your career in customer service and customer experience.","description_format":"text","description_chars":4651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T18:16:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":57,"expected_fill_days":5,"reasons":["conf:0","agency","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/weekday-customer-service-representative","json_url":"https://alion.io/job/weekday-customer-service-representative.json","meta":{"generated_at":"2026-10-08T01:38:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2868,"day_limit":5000,"remaining_today":2132,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7097},"rest":"https://alion.io/mcp/rest/get_company?id=7097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweekday-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweekday-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweekday-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weekday-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweekday-customer-service-representative"}]}