{"id":1458983,"url":"https://alion.io/job/weekday-customer-success-manager","title":"Customer Success Manager","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":106,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":800000,"max":1800000,"currency":"INR","period":"year","gross":null,"usd_annual":18882},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-29T11:14:51Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T16:24:27Z","board_verified":false,"closed_at":"2026-10-05T16:24:27Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"This role is for one of Weekday’s clients\nSalary range: Rs 800000 - Rs 1800000 (ie INR 8 - 18 LPA)\nMin Experience: 6+ years\nLocation: Bengaluru\nJobType: full-time\nWe are looking for an experienced and customer-focused Customer Success Manager to build strong, long-term relationships with B2B SaaS customers and drive successful adoption of our products. The ideal candidate will have strong expertise in B2B SaaS, new product implementations, customer onboarding, renewals, and stakeholder management.\nYou will act as a strategic partner to customers, understanding their business objectives, guiding them through product implementations, ensuring continued product adoption, and identifying opportunities to improve retention and account value. This role requires a combination of customer management, project coordination, commercial awareness, and strong communication skills.\nRequirements\nMust-Have Skills\nB2B SaaS\nNew Product Implementations\nRenewals\nCustomer Success Management\nCustomer Onboarding\nStakeholder Management\nAccount Management\nProduct Adoption\nRetention & Churn Management\nKey Responsibilities\nOwn the end-to-end customer success journey, from onboarding and implementation through adoption, ongoing engagement, renewal, and expansion.\nManage a portfolio of B2B SaaS customers, developing strong relationships with key decision-makers, business users, and operational stakeholders.\nLead new product implementations, working closely with customers and internal teams to understand requirements, define timelines, coordinate activities, and ensure successful go-live.\nDevelop implementation and onboarding plans aligned with customer objectives and business requirements.\nDrive product adoption by identifying usage gaps, conducting regular reviews, and educating customers on relevant product capabilities.\nEstablish trusted relationships with senior customer stakeholders and serve as the primary point of contact for strategic accounts.\nProactively identify customer risks, address challenges, and coordinate with Product, Engineering, Support, Sales, and Operations teams to resolve issues.\nOwn the renewal process, ensuring customers realize measurable value from the product and maintaining strong engagement ahead of renewal cycles.\nMonitor account health, customer satisfaction, product usage, renewal timelines, and other relevant success metrics.\nConduct regular business reviews and provide customers with insights, recommendations, and product updates.\nIdentify opportunities for account growth, cross-sell, and upsell in partnership with the Sales team.\nGather customer feedback and translate it into actionable insights for internal Product and Business teams.\nMaintain accurate customer records, implementation plans, success plans, and account information in relevant CRM and customer success platforms.\nGood-to-Have Skills\nTeam Lead / Team Management experience\nExperience managing or mentoring Customer Success Managers or Account Managers\nExposure to SaaS implementation or project management methodologies\nExperience working with enterprise or mid-market customers\nFamiliarity with CRM and customer success platforms\nExperience handling complex escalations and cross-functional projects\nIdeal Candidate\nThe ideal candidate is a proactive customer advocate with 6-12 years of experience, including substantial experience in B2B SaaS customer success. 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