{"id":343395,"url":"https://alion.io/job/weekday-customer-success-specialist","title":"Customer Success Specialist","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":113,"ghost_share":0,"stale_share":0.982,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-19T04:06:16Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"'\n: - ( - )\nExperience: 2+ yrs\nLocation: Bengaluru, Karnataka, India\nJob Type: Full-time\nWe are looking for a proactive and customer-focused Virtual Value Manager (VVM) to serve as the first point of value engagement for a portfolio of dealer accounts. This role works closely with Customer Value Managers and Customer Value Architects to keep customer accounts active, supported, and progressing between strategic engagements.\nThe VVM will handle day-to-day customer inquiries, provide product guidance and training, maintain accurate account documentation, and identify usage or adoption signals that may require further attention. The role requires excellent communication, strong organizational skills, sound judgment, and the ability to understand customer needs while knowing when an issue should be resolved independently or escalated to the appropriate team.\nRequirements\nKey Responsibilities\nRespond promptly and professionally to incoming customer inquiries through email, collaboration platforms, and calls.\nResolve how-to questions, routine adoption challenges, and training requests wherever possible.\nDeliver scheduled and ad hoc product training based on customer requirements and maturity levels.\nMaintain accurate Customer Value Plan (CVP) records after customer interactions, including activities, training outcomes, and open action items.\nTriage customer requests and escalate complex issues to Customer Value Managers or Customer Value Architects when required.\nUnderstand customer maturity levels and tailor support and engagement accordingly.\nMonitor account usage, adoption, and health signals to identify potential risks or opportunities.\nPrepare concise weekly account updates highlighting meaningful customer insights and areas requiring attention.\nSupport Customer Value Reviews by providing relevant account context and interaction history.\nMaintain clean and updated CRM records to ensure accurate visibility across customer-facing teams.\nCollaborate with Customer Value Managers and Customer Value Architects to understand product capabilities, adoption benchmarks, and usage trends.\nWork as part of a collaborative team to maintain consistent customer coverage and support.\nWhat's Makes You a Great Fit\n1-5 years of experience in Customer Success, Customer Service, Account Management, or a similar customer-facing role, preferably within a SaaS or software environment.\nExcellent spoken and written English communication skills with a confident and professional customer presence.\nStrong ability to manage multiple accounts, priorities, and time-sensitive requests while maintaining accuracy.\nComfortable reviewing customer usage and adoption data and converting insights into clear, actionable summaries.\nExperience using CRM platforms, Zoom, Microsoft Teams, Slack, and other productivity or collaboration tools.\nStrong relationship-building skills and the ability to communicate effectively with customers from different backgrounds.\nHighly organized and process-oriented, with a consistent approach to documentation and escalation.\nStrong problem-solving and judgment skills with the ability to distinguish between issues that can be resolved independently and those requiring escalation.\nCustomer-first mindset with a genuine interest in helping users improve product adoption and proficiency.\nAutomotive or dealership industry experience is an added advantage.\nWillingness to learn the automotive retail domain and develop strong product 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