{"id":2625155,"url":"https://alion.io/job/weekday-customer-support-executive","title":"Customer Support Executive","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":108,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T14:46:38Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T05:40:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"'\n: - ( - )\nExperience: 1+ yrs\nLocation: Delhi, India\nWe are looking for a customer-focused and empathetic Customer Support Executive to deliver an exceptional support experience for premium customers. The ideal candidate will be skilled at handling customer complaints, resolving concerns effectively, and turning challenging interactions into positive customer experiences.\nThis role requires excellent communication skills, patience, problem-solving abilities, and a strong sense of ownership. You will play an important role in strengthening customer relationships, building trust, and encouraging repeat purchases through responsive, thoughtful, and reliable support.\nRequirements\nKey Responsibilities\nRespond to customer concerns, complaints, and support requests with empathy, professionalism, and a solution-oriented approach.\nListen actively to dissatisfied customers, understand their expectations, and identify the root cause of their concerns.\nTake ownership of customer issues and ensure timely follow-up until a satisfactory resolution is achieved.\nCommunicate clearly and professionally with customers through relevant support channels.\nHandle difficult conversations patiently while maintaining a positive and customer-first approach.\nProvide accurate information, practical solutions, and appropriate guidance to address customer needs.\nEscalate complex or unresolved issues to the relevant teams while maintaining accountability for follow-through.\nIdentify recurring complaints, customer pain points, and service gaps.\nShare customer feedback and actionable insights with Marketing and other relevant teams to improve campaigns, messaging, and customer experience.\nMaintain accurate records of customer interactions, complaints, resolutions, and follow-up actions.\nIdentify opportunities to improve support processes and reduce repeated customer issues.\nBuild customer confidence and strengthen long-term relationships through consistent, dependable service.\nContribute to customer retention, repeat purchases, and overall customer satisfaction.\nWhat Makes You a Great Fit\n1+ year of experience in customer support, customer service, complaint handling, or a related role.\nExcellent spoken and written English with strong communication and interpersonal skills.\nStrong empathy, patience, and the ability to understand different customer perspectives.\nProven ability to handle dissatisfied customers and resolve complaints professionally.\nA calm, composed, and solution-oriented approach when managing challenging conversations.\nStrong ownership and follow-through, with a commitment to resolving issues rather than simply responding to them.\nGood listening, problem-solving, and decision-making skills.\nAbility to communicate customer concerns clearly and collaborate with internal teams.\nStrong attention to detail and the ability to maintain accurate support records.\nA proactive mindset with an interest in improving customer satisfaction and service quality.\nExperience supporting customers for a direct-to-consumer (D2C) brand or consumer-focused business is an advantage.\nExperience converting customer feedback into actionable insights for marketing or business improvement is desirable.\nWillingness to work in-office at Okhla Phase 1, Delhi, in a customer-focused and fast-paced 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