{"id":3410591,"url":"https://alion.io/job/weekday-head-it-services","title":"Head IT Services","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":91,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5500000,"max":7000000,"currency":"INR","period":"year","gross":null,"usd_annual":73885},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:42:54Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T21:26:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This role is for one of Weekday’s clients\nSalary range: Rs 5500000 - Rs 7000000 (ie INR 55 - 70 LPA)\nMin Experience: 14+ years\nLocation: Mumbai\nJobType: full-time\nWe are seeking an experienced and strategic Head of IT Services to lead the organization's IT service delivery, End User Computing (EUC), and workplace technology operations. The role will oversee endpoint management, IT asset and inventory management, enterprise email and collaboration services, and end-user support to ensure a secure, reliable, and seamless technology experience across the organization.\nThe incumbent will drive operational excellence through standardization, automation, governance, security compliance, and continuous service improvement. This role requires strong leadership capabilities, technical expertise, vendor management experience, and a customer-centric approach to managing IT services across multiple locations. Experience in banking, NBFCs, financial services, or other regulated industries will be an advantage.\nRequirements\nRoles & Responsibilities\n1. Endpoint Management\nLead the end-to-end management of laptops, desktops, mobile devices, and other end-user computing assets.\nEstablish and implement endpoint management, configuration, patching, security, and compliance standards.\nEnsure timely device provisioning, deployment, replacement, and decommissioning.\nImplement centralized endpoint monitoring and management using appropriate tools and technologies.\nEnsure adherence to information security policies and organizational IT standards across all managed endpoints.\nImprove endpoint availability, performance, security, and overall user experience.\n2. IT Asset Management\nEstablish and manage the complete IT asset lifecycle, from procurement and allocation to maintenance, replacement, and disposal.\nMaintain accurate records of hardware, software, licenses, asset ownership, and allocation.\nImplement robust processes for asset movement, returns, replacements, and decommissioning.\nEstablish controls to minimize asset loss, unauthorized usage, and inventory discrepancies.\nConduct periodic physical verification and reconciliation of IT assets.\nSupport internal, statutory, and external audits related to IT asset management.\n3. IT Inventory Management\nOversee IT inventory, including spare laptops, desktops, peripherals, networking equipment, and other IT consumables.\nDefine optimal stock levels and ensure the timely availability of critical IT equipment.\nMonitor inventory utilization, ageing, and obsolescence to optimize resource allocation.\nCoordinate with procurement teams and vendors for timely replenishment.\nMaintain accurate inventory records and ensure reconciliation with asset management systems.\n4. Enterprise Email & Collaboration Services\nManage enterprise email services and collaboration platforms, ensuring availability, security, and performance.\nOversee user onboarding, mailbox provisioning, access modifications, and de-provisioning.\nEstablish controls for email security, retention, archiving, and data protection.\nCollaborate with cybersecurity teams to mitigate phishing, spam, malware, and other email-related threats.\nManage service providers and ensure compliance with agreed service-level agreements (SLAs).\nMonitor capacity, service availability, and platform performance while driving continuous improvements.\n5. IT Service Delivery & End-User Support\nLead IT support operations to deliver efficient, high-quality services to employees across multiple locations.\nDefine, implement, and monitor SLAs, service quality metrics, and end-user satisfaction measures.\nOversee incident, service request, problem, and escalation management processes.\nDrive root cause analysis and preventive actions to reduce recurring incidents and improve resolution times.\nImplement self-service capabilities, automation, and knowledge management initiatives to enhance service efficiency.\nEstablish consistent service delivery standards and ensure timely resolution of end-user issues.\n6. IT Governance, Risk & Compliance\nDevelop and maintain policies, standards, procedures, and SOPs for endpoint, asset, inventory, and email management.\nEnsure compliance with organizational policies, information security standards, and regulatory requirements applicable to NBFCs and other regulated environments.\nSupport internal, statutory, and technology audits by maintaining accurate documentation and audit evidence.\nTrack audit observations, identify control gaps, and ensure timely closure of remediation actions.\nStrengthen governance, operational controls, and risk management across IT service functions.\n7. Vendor & Service Provider Management\nManage vendors, external service providers, and managed service partners supporting IT services.\nDefine service expectations, contractual obligations, SLAs, and performance indicators.\nConduct periodic vendor reviews and monitor service quality, operational efficiency, and compliance.\nHandle commercial, operational, and service-related escalations.\nIdentify opportunities to optimize vendor performance, reduce costs, and improve service delivery.\n8. Team Leadership & Service Transformation\nLead, mentor, and develop a high-performing IT Services and End User Computing team.\nDefine team structures, responsibilities, performance objectives, and operational priorities.\nBuild technical capabilities and strengthen service management practices across the team.\nFoster a customer-focused culture emphasizing accountability, responsiveness, and continuous improvement.\nDrive automation, process standardization, and service transformation initiatives to improve operational efficiency.\nRequirements & Qualifications\n15+ years of overall IT experience, with at least 5-8 years in a leadership role managing IT Services, End User Computing, or Workplace Technology.\nProven experience managing large-scale endpoint environments, IT assets, inventory, and enterprise email services.\nStrong expertise in endpoint management and Unified Endpoint Management (UEM) solutions.\nHands-on understanding of IT Asset Management, inventory controls, and software license management.\nExperience managing enterprise email and collaboration platforms.\nStrong knowledge of IT Service Management (ITSM), ITIL processes, incident management, problem management, and service delivery frameworks.\nUnderstanding of endpoint security, patch management, device compliance, and identity and access management integration.\nDemonstrated experience managing internal teams, geographically distributed operations, vendors, and managed service providers.\nExperience in banking, NBFCs, financial services, or other regulated industries is preferred.\nExcellent stakeholder management, communication, problem-solving, and escalation management skills.\nStrong governance, risk, compliance, and cost optimization orientation.\nProven ability to implement automation and continuous improvement initiatives.\nEducational Qualifications\nBachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.\nITIL, Microsoft, endpoint management, or other relevant technical certifications will be an added advantage.\nMust-Have Skills\nEndpoint Management\nIT Asset Management\nInventory Management\nGood-to-Have Skills\nITIL Certification\nMicrosoft Certification\nEndpoint Management Certification\nKey Performance Indicators (KPIs)\nEndpoint availability, performance, and security compliance.\nAccuracy of IT asset and inventory records.\nReduction in asset loss, inventory discrepancies, and recurring incidents.\nTimely provisioning and de-provisioning of devices and IT services.\nEnterprise email availability, security, and reliability.\nSLA adherence and reduced service resolution times.\nImproved end-user satisfaction and service quality.\nTimely closure of audit observations and compliance gaps.\nIncreased automation, operational efficiency, and process standardization.\nEffective management of IT service costs and vendor 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