{"id":2938415,"url":"https://alion.io/job/weekday-network-traffic-support-expert","title":"Network Traffic Support Expert","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":88,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":40000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wireshark","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T10:42:26Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"'\n: - ( - )\nExperience: 10+ yrs\nLocation: Mumbai, Maharashtra, India\nJob Type: Full-time\nWe are looking for an experienced Network Traffic Support Professional to provide advanced technical and customer support for network traffic monitoring, analysis, visibility, and troubleshooting solutions. The role requires a strong combination of networking expertise, technical problem-solving, customer support, and incident management.\nThe ideal candidate will have extensive experience supporting enterprise customers, diagnosing complex network traffic issues, coordinating with engineering teams, and driving technical problems through to resolution. You will act as a trusted technical point of contact for customers while ensuring timely resolution, clear communication, and a high standard of support.\nRequirements\nKey Responsibilities\nProvide advanced technical customer support for network traffic monitoring, visibility, analysis, and troubleshooting solutions.\nAct as a primary technical point of contact for enterprise customers during complex incidents and support engagements.\nDiagnose network traffic, connectivity, performance, configuration, and application-related issues.\nAnalyse network packets, traffic flows, logs, alerts, system behaviour, and other diagnostic information.\nTroubleshoot issues across network infrastructure, operating systems, applications, and solution components.\nWork with customers to understand business impact, reproduce technical issues, and define appropriate troubleshooting approaches.\nOwn customer incidents from initial investigation through resolution and closure.\nManage technical escalations and ensure customers receive timely, accurate, and transparent updates.\nPerform root-cause analysis and document findings, corrective actions, and preventive recommendations.\nCollaborate with Engineering, Product, QA, and Development teams to resolve complex product and technical issues.\nCollect and analyse logs, configuration details, packet captures, and other diagnostic artefacts required for investigation.\nSupport solution configuration, upgrades, deployments, integrations, and troubleshooting activities.\nIdentify recurring technical issues and recommend improvements to products, documentation, and support processes.\nMaintain detailed case records, troubleshooting notes, knowledge articles, and technical documentation.\nDevelop and maintain troubleshooting guides, FAQs, standard operating procedures, and support playbooks.\nMonitor support queues, incident priorities, response times, and resolution commitments.\nCommunicate technical issues and solutions clearly to customers, internal teams, and senior stakeholders.\nParticipate in critical incident reviews and contribute to continuous improvement of customer-support operations.\nProvide technical guidance and mentoring to junior support engineers when required.\nWhat Makes You a Great Fit\n10+ years of experience in technical support, network support, network operations, enterprise infrastructure, or a related technology domain.\nStrong hands-on experience in customer-facing technical support and enterprise incident management.\nExcellent understanding of TCP/IP, Ethernet, DNS, DHCP, HTTP/HTTPS, routing, switching, VLANs, VPNs, and network troubleshooting.\nStrong knowledge of network traffic analysis, packet inspection, traffic flows, monitoring, and network visibility concepts.\nExperience analysing packet captures using tools such as Wireshark or similar network-analysis utilities.\nStrong troubleshooting and root-cause analysis capabilities across complex technical environments.\nExperience working with Linux and/or Windows operating systems and enterprise infrastructure.\nAbility to interpret system logs, network traces, configurations, alerts, and diagnostic data.\nProven experience managing critical customer escalations and production incidents.\nExcellent written and verbal communication skills with the ability to explain complex technical issues clearly.\nStrong customer-service mindset with a focus on ownership, responsiveness, and customer satisfaction.\nExperience collaborating with Engineering, Product, QA, and other technical teams to resolve complex issues.\nStrong documentation, incident reporting, and knowledge-management skills.\nAbility to prioritise multiple customer issues and work effectively in a high-pressure support environment.\nStrong analytical, organisational, and problem-solving skills.\nAbility to work independently while maintaining effective communication with customers and internal stakeholders.\nA Bachelor’s degree 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