{"id":1170913,"url":"https://alion.io/job/weekday-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":88,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:21:49Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T14:51:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role is for one of Weekday’s clients\nMin Experience: 10+ years\nLocation: Mumbai, Maharashtra, India\nJobType: full-time\nWe are seeking a highly skilled and customer-focused Senior Technical Support Engineer with strong expertise in Network Security, Network Detection and Response (NDR), and Security Operations Centre (SOC) environments.\nThe role involves providing technical support to enterprise customers, troubleshooting complex networking and cybersecurity issues, supporting NDR deployments, and acting as a subject matter expert for network security solutions. The ideal candidate should have strong hands-on experience with network traffic analysis, security monitoring, incident triage, packet analysis, and enterprise security infrastructure.\nRequirements\nKey Responsibilities\nProvide hands-on onsite or remote implementation and technical support for enterprise network security and NDR solutions.\nRespond to customer issues through ticketing systems, email, phone, and remote troubleshooting sessions.\nAssist customers and partners with the installation, configuration, integration, tuning, and operationalization of NDR solutions.\nWork closely with customer SOC teams and network engineers to troubleshoot security incidents and reduce incident response and investigation time.\nAnalyze network traffic, packet captures (PCAP), NetFlow, and security logs to identify anomalies, troubleshoot issues, and validate threat detection.\nSupport SOC setup, alert tuning, security monitoring, and operational processes.\nTroubleshoot complex technical issues and collaborate with Engineering, QA, and Product teams to resolve defects and escalate bugs or feature requests.\nConduct detailed Root Cause Analysis (RCA) and provide clear, actionable remediation recommendations to customers.\nInvestigate and troubleshoot networking and cybersecurity issues across enterprise environments.\nAnalyze packet captures and correlate network activity with threat indicators and security events.\nSupport security alert triage, prioritization, and incident investigation.\nMaintain accurate case documentation, deployment guides, troubleshooting procedures, solution articles, and knowledge-base content.\nCommunicate effectively with customers and internal stakeholders through calls, emails, tickets, and remote sessions.\nMaintain high standards of technical quality, customer service, and documentation.\nFollow information security practices to protect the confidentiality, integrity, and availability of business-critical information assets.\nRequired Skills & Experience\nBachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related discipline, or equivalent practical experience.\n12+ years of experience in Technical Support, SOC, Network Engineering, Cybersecurity, or related technical roles.\nStrong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, HTTP, and the OSI model.\nMandatory experience with NDR (Network Detection and Response) or NBAD (Network Behaviour Analysis and Detection) solutions.\nHands-on experience with SOC and security technologies such as:\nNDR\nSIEM\nEDR\nXDR\nSOAR\nFirewalls\nIDS/IPS\nSecurity monitoring and detection infrastructure\nStrong understanding of routing and switching protocols.\nHands-on experience with packet capture and network troubleshooting using Wireshark or similar tools.\nExperience analyzing PCAP files and correlating network activity with threat intelligence and security indicators.\nUnderstanding of cybersecurity vulnerabilities, threat intelligence feeds, security events, and alert prioritization.\nStrong experience with Linux/Unix command-line environments.\nExcellent troubleshooting, analytical, logical reasoning, and problem-solving abilities.\nStrong customer-facing communication and stakeholder management skills.\nAbility to work independently while collaborating effectively with Engineering, QA, Product, SOC, and customer teams.\nIdeal Candidate\nThe ideal candidate is an experienced technical support and cybersecurity professional who combines strong networking expertise, SOC experience, NDR knowledge, and customer-facing troubleshooting capabilities.\nYou should be comfortable working directly with enterprise customers, investigating complex network and security incidents, analyzing packet-level data, identifying root causes, and translating technical findings into practical remediation steps.\nMust-Have Skills\nTechnical Support\nNetwork Security\nNDR / Network Detection & Response\nNetworking & TCP/IP\nSOC Operations\nTroubleshooting\nGood-to-Have Skills\nNDR\nSIEM\n Cyber Threat Hunting (CTH)\nEDR / XDR / SOAR\nWireshark & PCAP Analysis\nThreat Intelligence\nLinux/Unix","description_format":"text","description_chars":4685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security"],"lifecycle":[{"event":"open","at":"2026-09-24T07:21:49Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-24T15:16:01Z"},"pay":null,"html_url":"https://alion.io/job/weekday-senior-technical-support-engineer","json_url":"https://alion.io/job/weekday-senior-technical-support-engineer.json","meta":{"generated_at":"2026-09-24T15:16:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}