{"id":1962152,"url":"https://alion.io/job/weekday-technical-account-manager-2","title":"Technical Account Manager","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":104,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:59:15Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T22:53:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"'\n: - ( - )\nExperience: 2+ yrs\nLocation: mumbai\nJob Type: Full-time\nWe are looking for a technically strong and customer-focused Technical Account Manager to manage strategic customer relationships and ensure successful adoption, integration, and ongoing use of technology solutions. The role combines technical account management, customer success, API integration, troubleshooting, and cross-functional coordination.\nThe ideal candidate will act as a trusted technical partner for customers, understanding their business and technology requirements, coordinating integrations, resolving technical challenges, and ensuring a smooth customer experience throughout the engagement lifecycle.\nRequirements\nKey Responsibilities\nAct as the primary technical point of contact for assigned customers.\nUnderstand customer business processes, technology environments, integration requirements, and technical challenges.\nLead and support API integration initiatives between customer systems and technology platforms.\nGather integration requirements and translate them into clear technical specifications.\nWork with Engineering, Product, Implementation, and Support teams to plan and execute customer integrations.\nSupport REST API integrations, authentication, data mapping, request/response structures, webhooks, and integration workflows.\nTroubleshoot API and integration issues by analysing logs, API responses, data flows, and system behaviour.\nCoordinate technical issue resolution and ensure timely communication with customers.\nConduct technical discussions, integration walkthroughs, solution reviews, and implementation meetings.\nSupport customers during onboarding, implementation, testing, deployment, and post-production phases.\nMonitor integration health and proactively identify potential technical issues or risks.\nDocument integration requirements, configurations, technical issues, solutions, and customer-specific workflows.\nTranslate complex technical concepts into clear explanations for business and non-technical stakeholders.\nCoordinate with internal teams to manage customer escalations, dependencies, and resolution timelines.\nIdentify opportunities to improve customer adoption, integration reliability, and overall product usage.\nSupport testing, UAT, release activities, and production deployments where required.\nMaintain strong customer relationships through proactive communication and technical guidance.\nTrack customer issues, action items, and technical deliverables to ensure timely closure.\nContribute to improving technical documentation, integration processes, and customer-facing resources.\nWhat Makes You a Great Fit\n2+ years of experience in Technical Account Management, Technical Support, Solutions Engineering, Implementation, Customer Success, or a related technical customer-facing role.\nStrong understanding of API integration and system-to-system connectivity.\nHands-on experience with REST APIs, JSON, HTTP methods, authentication, webhooks, and data mapping.\nAbility to understand API documentation and troubleshoot integration issues.\nGood understanding of application workflows, data flows, integrations, and technical dependencies.\nExperience working with Engineering, Product, Support, Implementation, or Customer Success teams.\nStrong troubleshooting and problem-solving skills with the ability to analyse technical issues systematically.\nExcellent customer-facing communication and stakeholder-management skills.\nAbility to explain technical concepts clearly to both technical and non-technical audiences.\nExperience managing multiple customers, integrations, technical requests, and priorities simultaneously.\nStrong ownership and follow-through with a proactive approach to customer issues.\nComfortable working in a fast-paced environment and managing customer escalations effectively.\nFamiliarity with API testing and debugging tools such as Postman would be an advantage.\nBasic understanding of databases, SQL, SaaS platforms, CRM systems, or cloud-based applications would be beneficial.\nStrong documentation, organisational, analytical, and communication skills.\nA customer-first mindset with a strong focus on technical quality, reliability, and long-term customer 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