{"id":1174511,"url":"https://alion.io/job/weekday-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":7097,"name":"Weekday","domain":"weekday.works","url":"https://alion.io/company/weekday","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":84,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-24T10:48:36Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T00:14:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This role is for one of Weekday’s clients\nMin Experience: 2+ years\nLocation: Gurugram, Haryana, India\nJobType: full-time\nRequirements\nResponsibilities:\nServe as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.\nManage customer relationships, including onboarding, training, and ongoing support.\nDevelop and execute customer success plans, including setting goals, tracking progress, and reporting on results.\nWork with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.\nCollaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.\nMonitor and analyze customer usage data to identify trends and opportunities for improvement.\nProvide feedback to the product team on customer needs and market trends.\nMaintain accurate customer records and communicate updates to relevant internal stakeholders.\nConduct customer satisfaction surveys and follow up with customers to address any issues or concerns.\nRequirements:\n2-3 years of experience in a technical customer success or similar role in a SAAS company.\nStrong technical skills, including experience with APIs, webhooks, and integrations.\nExcellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.\nStrong problem-solving skills and ability to think strategically.\nAbility to work independently and prioritize tasks in a fast-paced environment.\nExperience working with WhatsApp Business API is a plus.\nA bachelor's degree in a relevant field is preferred.\nMust-have skills\nTechnical Customer Success / SaaS experience, APIs, webhooks & integrations\nGood-to-have skills\nWhatsApp Business API, Technical Troubleshooting, Customer Onboarding","description_format":"text","description_chars":1820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T10:48:36Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.294,"p_room":0.75,"age_days":3,"expected_fill_days":5,"reasons":["conf:1","agency","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/weekday-technical-customer-success-manager","json_url":"https://alion.io/job/weekday-technical-customer-success-manager.json","meta":{"generated_at":"2026-09-29T00:16:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":223,"day_limit":5000,"remaining_today":4777,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}