{"id":2627339,"url":"https://alion.io/job/weinfuse-client-success-specialist","title":"Client Success Specialist","company":{"id":4416195,"name":"WeInfuse","domain":"weinfuse.com","url":"https://alion.io/company/weinfuse","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-08T18:59:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T02:43:30Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":131},"description":"Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.\nOther responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.\nResponsibilities\nLearn and understand the Infusion Center healthcare model\nOnboard new clients onto and support existing clients on our healthcare SaaS application\nTroubleshoot and document software operational and technical issues\nRespond to client support issues, report bugs/issues and feature requests\nProvide excellent client service with friendly, professional responses\nCreate client training materials, draft release notes, and help prioritize development of new features\nGo beyond your comfort zone when needed\nBe an awesome addition to our growing team\nQualifications\nBachelor's degree, required\n2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required\nProven track record of achieving and exceeding measurable goals\nMust be detail-oriented, able to multi-task and be extremely organized and efficient\nMust possess excellent written and oral communication skills, including ability to communicate with all levels of org chart\nAbility to say: “I don’t know, but I can get that answer for you” and then find the answer for the client\nExcellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications\nExperience in information technology and technical support a plus, but not required\nAble to work independently (but understand we won’t leave you on an island)\nSome travel required (10%)\n$70,000 - $75,000 a year\nAbout WeInfuse\nCome join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.\nFounded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.\nFor US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. We use E-Verify to confirm the identity and employment eligibility of all new hires.\nAny unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T15:32:18Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.162,"p_room":0.28,"age_days":130,"expected_fill_days":19,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/weinfuse-client-success-specialist","json_url":"https://alion.io/job/weinfuse-client-success-specialist.json","meta":{"generated_at":"2026-10-18T05:17:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416195},"rest":"https://alion.io/mcp/rest/get_company?id=4416195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweinfuse-client-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweinfuse-client-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweinfuse-client-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weinfuse-client-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweinfuse-client-success-specialist"}]}