{"id":4102646,"url":"https://alion.io/job/weir-customer-account-representative","title":"Customer Account Representative","company":{"id":1960430,"name":"Weir","domain":"global.weir","url":"https://alion.io/company/global-weir","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":34,"ghost_share":0,"stale_share":0.647,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucyrus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:03:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T19:51:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Account Representative\nLocation: Bucyrus, OH\nWork Arrangement: Hybrid (In-office Tuesday, Wednesday, Thursday; Remote Monday, Friday)\nWhat we do at Weir\nWe are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.\nMake your impact\nYou’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.\nWhat you’ll do\n⦿ Customer Account Management: Serve as the primary interface for an assigned portfolio of North American customer accounts, managing inquiries via phone and email, and ensuring prompt, accurate order entry and servicing.\n⦿ Order Coordination: Track customer orders from quotation through production and delivery, coordinating closely with manufacturing, engineering, scheduling, and other internal teams to meet customer requirements efficiently.\n⦿ Product Recommendation: Identify and recommend blade products tailored to customer specifications and machine needs, supporting custom blade solutions when standard products are unavailable.\n⦿ Sales Support: Collaborate with the sales team to support the sales process, including quoting, opportunity tracking, and case management using CRM tools such as Salesforce.\n⦿ Daily Operations: Manage multiple customer needs in a fast-paced environment, shifting priorities as required to deliver excellent service and resolve issues promptly.\n⦿ Travel Requirements: Minimal travel expected; primarily office and remote work within the hybrid schedule.\n⦿ Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.\nWhat you’ll bring\nMust-haves:\n⦿ Bachelor’s degree in business, economics, engineering, or related field preferred, or equivalent relevant experience.\n⦿ At least one year of customer-facing experience with strong communication and problem-solving skills.\n⦿ Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CRM software; Salesforce experience preferred.\n⦿ Strong organizational and time-management skills with the ability to manage and prioritize multiple tasks effectively.\nNice-to-haves:\n⦿ Experience in manufacturing, inside sales, purchasing, or industrial environments.\n⦿ Familiarity with order entry systems such as Oracle and document workflow tools like AutoVue.\n⦿ Technical product knowledge or willingness to learn manufacturing processes.\n⦿ Ability to adapt quickly in a dynamic, fast-paced work environment.\nWhy join Weir?\nWe live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.\nWe’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.\nWe believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.\nBenefits\n⦿ Competitive pay\n⦿ Career development and learning support\n⦿ Access to global inclusion networks\n⦿ Regional and team-specific benefits\n⦿ Sharebuilder scheme\n⦿ Wellness support for you and your family\n⦿ Collaboration with global teams\n⦿ Study support","description_format":"text","description_chars":4175,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-11T22:03:10Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:6","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/weir-customer-account-representative","json_url":"https://alion.io/job/weir-customer-account-representative.json","meta":{"generated_at":"2026-11-12T21:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1960430},"rest":"https://alion.io/mcp/rest/get_company?id=1960430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweir-customer-account-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweir-customer-account-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweir-customer-account-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weir-customer-account-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweir-customer-account-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4102646}},{"tool":"search_jobs","arguments":{"company":"global.weir","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4102646},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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