{"id":1643098,"url":"https://alion.io/job/weka-designated-service-engineer-ceph-expert","title":"Designated Service Engineer - Ceph Expert","company":{"id":63304,"name":"WEKA","domain":"weka.io","url":"https://alion.io/company/weka","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":241000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":606},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon S3","optional":false},{"name":"Bash","optional":false},{"name":"Configuration Management","optional":false},{"name":"Grafana","optional":false},{"name":"InfiniBand","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Confluence","optional":true},{"name":"GCP","optional":true},{"name":"HPC","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Slack","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-04-07T16:59:48Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T10:21:44Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":190},"description":"About the job\nWEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.\nWEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.\nWhat You’ll Be Doing\nThis is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.\nCollaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.\nCeph Architecture & Operations\nArchitect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity.\nOwn cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation.\nTroubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis.\nEstablish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation.\nPartner with customer teams on security and compliance requirements\nAdvise on hardware and topology choices to meet workload requirements.\nDesignated Services Engineering \nServe as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements.\nOwn, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed.\nProactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production.\nSupport account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders.\nContribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks.\nManage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes.\nParticipate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed.\nLearning & Growth at WEKA\nRamp on WEKA’s architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph.\nDevelop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs.\nPartner with internal teams to improve product supportability and operational excellence for object-storage use cases.\nRequirements\nWe’re looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role.\n10+ years in customer-facing technical roles solving complex enterprise infrastructure issues.\n5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations.\nStrong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing.\nExperience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events.\nPractical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting).\nExpertise in Linux/Unix administration in multi-platform, distributed environments.\nStrong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios).\nDeep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.\nExperience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling).\nProficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks.\nExcellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.\nIt’s Nice If You Have\nExperience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments.\nFamiliarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams.\nExperience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking).\nExperience with infrastructure-as-code or config management (Ansible, Terraform, etc.).\nStrong technical writing skills and a habit of creating reusable runbooks and playbooks.\nWhat Success Looks Like\nCustomers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews.\nYou can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance.\nYou deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering).\nYou build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA’s supportability.\nYou ramp quickly on WEKA’s products and processes and expand your ownership beyond Ceph into broader designated services engagements.\nThe WEKA Way\nWe are Accountable: We take full ownership, always-even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.\nWe are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.\nWe are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.\nWe are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. 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