{"id":1643070,"url":"https://alion.io/job/weka-designated-services-engineer-remote-us","title":"Designated Services Engineer - NCP (Remote US)","company":{"id":63304,"name":"WEKA","domain":"weka.io","url":"https://alion.io/company/weka","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":237000,"period":"year","method":"role_country_seniority_unknown","sample_n":10228},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"HPC","optional":false},{"name":"InfiniBand","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Configuration Management","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Slack","optional":true},{"name":"SLURM","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-30T20:01:29Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:52:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"AI Hyperscalers build GPU platforms and sell them to their own customers. WEKA is the data layer under those platforms. As Senior Designated Services Engineer, you are the named engineer for an assigned AI Hyperscaler. You know the environment as your own. You work proactively, not from a ticket queue. You are the owner of the account relationship and the escalation path into WEKA.\nThis role blends the DSE and the TAM. About 80% of your time is hands-on engineering: architecture, deployment, performance, and issue resolution. About 20% is programmatic: the cadence, reviews, planning, and reporting that keep the customer’s needs covered over time. You own both.\nPremium Services coverage is business hours in the customer’s geography, single or multi-geo. \nEngineering and Operational Ownership (about 80%)\nKnow the environment. Hold a current picture of the customer’s WEKA clusters, client fleet, networks, Kubernetes deployments, and tenant workloads. Track changes and configuration.\nMonitor proactively. Use WEKA Home, autosupport, observability, and remote monitoring to find risk before it reaches production. Act on it.\nResolve technical problems. Own customer issues from open to root cause. Engage WEKA Engineering, GRE, and R&D when needed. Deliver clear, timely RCAs.\nBridge to Engineering. Carry customer needs to Engineering and Product when features, reliability, or documentation fall short. Help prioritize bugs, serviceability, and supportability.\nRecommend architecture. Advise the customer on design, scale, and tenancy. Align the right senior WEKA resources, or execute the recommendation yourself.\nOwn the client layer. Drive verification of GPU node clients, BlueField-3 and SR-IOV networking, routed tenant networks, mount options, cgroups, and the WEKA Kubernetes operator and CSI driver. Validate configuration and scripts before deployment.\nOptimize for the workload. Work with the customer and possibly its end customers to tune performance for training, inference, and checkpointing. Set baselines. Run and interpret performance tests.\nDeliver continuity. Execute expansions and new deployments within the existing engagement. No separate implementation project spin-up. The next cluster starts with the engineer already in the environment.\nDirect the Administrator. Where a WEKA Data Platform Administrator is assigned, you are the technical owner. You set direction and take escalations.\nBuild durable artifacts. Write runbooks, KB articles, postmortems, and automation. Leave the environment better documented every quarter.\nWork the account team. Support Sales Engineering, partners, and account teams with credible technical depth in front of senior customer stakeholders.\nProgrammatic Ownership (about 20%)\nRun the cadence. Lead regular operating reviews with the NCP. Bring health, risks, open cases, and decisions needed.\nDeliver executive reviews. Prepare and present technical business reviews with outcomes, trends, and recommendations for customer’s leadership.\nPlan releases and upgrades. Assess the environment, analyze bug and field-alert risk, and build upgrade plans with the customer and WEKA teams.\nTrack the program. Maintain a single view of open issues, feature requests, roadmap dependencies, and commitments. Keep owners and dates current.\nReport on account health. Deliver periodic and custom reports. Tell leadership what changed, what is at risk, and what happens next.\nPlan for growth. Work with the account team on capacity, expansion, and new tenant onboarding so the customer scales without surprises.\nCoordinate across WEKA. Align Sales, Professional Services, Technical Services, Product, and R&D around the NCP’s priorities.\nEducate. Tell customers about new features, field alerts, and best practices that matter to their environment.\nRequirements\n10+ years in customer-facing, deep technical problem-solving roles.\nHands-on experience supporting Linux-based enterprise infrastructure at scale: storage, networking, virtualization, and cloud.\nExperience in L3 support and direct customer interaction for enterprise infrastructure products.\nDeep understanding of networking: InfiniBand, Ethernet, RDMA, DPDK, and UCX.\nStrong fluency in Kubernetes and containerization, including persistent storage, CSI, and operators.\nExperience with GPU, HPC, or AI/ML infrastructure. Comfort with performance benchmarking and diagnosing bottlenecks.\nProficiency with at least one major cloud: AWS, Azure, Oracle Cloud, or Google Cloud.\nProficiency in Python, Bash, or Ansible for monitoring, diagnostics, and repeatable tasks.\nExperience with observability stacks such as Prometheus and Grafana.\nProven ability to resolve complex customer problems and escalations using the right internal and external resources.\nExperience leading customer reviews, planning upgrades, and managing multiple workstreams at once.\nExcellent written and verbal communication. You can brief an engineer and a CTO on the same day.\nStrong technical writing.\nWillingness to travel to customer sites as needed.\nIt’s Nice If You Have\nPrior support or engineering experience at a cloud provider, GPU cloud, or HPC company.\nExperience with WEKA or another parallel or distributed file system.\nExperience with NVIDIA DGX-class systems, Slurm, or multi-tenant AI platforms.\nExperience with infrastructure as code or configuration management (Ansible, Terraform).\nFamiliarity with Jira, Confluence, Slack, and collaboration between support, product, and engineering teams.\nWhat Success Looks Like\nThe customer treats you as its engineer on the WEKA side. They call you first.\nYou find problems before the customer does.\nTenants onboard faster, and workloads hit their performance targets.\nClient-layer issues are caught in verification, not in production.\nExpansions and new deployments start from your knowledge of the environment, with no cold handoff.\nExecutive reviews change what the customer does next.\nRunbooks, dashboards, and postmortems raise the operational maturity of the account.\nEscalations reach Engineering complete, with evidence and a clear ask.\nThe WEKA Way\nWe are Accountable: We take full ownership, always-even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.\nWe are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.\nWe are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.\nWe are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.","description_format":"text","description_chars":7149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:41:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/weka-designated-services-engineer-remote-us","json_url":"https://alion.io/job/weka-designated-services-engineer-remote-us.json","meta":{"generated_at":"2026-10-09T04:11:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3711,"day_limit":5000,"remaining_today":1289,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63304},"rest":"https://alion.io/mcp/rest/get_company?id=63304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweka-designated-services-engineer-remote-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweka-designated-services-engineer-remote-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweka-designated-services-engineer-remote-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weka-designated-services-engineer-remote-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweka-designated-services-engineer-remote-us"}]}