{"id":2615412,"url":"https://alion.io/job/welcome-break-customer-service-manager-2","title":"Customer Service Manager","company":{"id":2329666,"name":"Welcome Break","domain":"welcomebreak.co.uk","url":"https://alion.io/company/welcomebreak","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T12:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T19:31:15Z","board_verified":false,"closed_at":"2026-10-26T19:31:15Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Customer Service Manager\nWelcome Break, Peartree, Oxford, OX2 8JZ\nFull-time role | Rewarding salary package up to £29.000 with annual bonus| £10 meal allowance every shift\nReady to lead from the front and set the standards that customers notice straight away?\nAs a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.\nThis is a hands-on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Manager, you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.\nA Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.\nThis role could be a great fit if you:\nHave management experience in a fast-paced retail, catering or customer service environment\nEnjoy leading, coaching and developing teams and know how to get the best out of people\nTake real pride in standards from site cleanliness and presentation to safety and compliance\nCan stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment\nAre confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors\nAre ambitious and keen to grow your leadership career with clear progression opportunities\nIf you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!\nWhat you’ll get as a Customer Service Manager at Welcome Break:\n£10 meal allowance every shift, rewarding salary and annual bonus scheme\nFlexible working patterns that fit your lifestyle\n50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!\nMy Welcome Break discounts savings at hundreds of retailers\nIncentive schemes to reward great performance\nClear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field\nApprenticeship programmes where you can learn and earn at the same time\nHoliday allowance that grows with service\nCycle to Work scheme\nFree onsite parking\nUniform provided\nAbout Welcome Break\nWelcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. 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