{"id":2616538,"url":"https://alion.io/job/welcome-pickups-portfolio-operations-manager","title":"Portfolio Operations Manager","company":{"id":9240,"name":"Welcome Pickups","domain":"welcomepickups.com","url":"https://alion.io/company/welcome-pickups","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:23:19Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-01T03:13:31Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.\nBeing a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.\nOne of the highest-rated global transportation companies with a rating of 4.9/5 stars.\nExpanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.\nOver 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.\nOver 2.5 million happy travellers every year.\n⭐ If you want to dive deeper into the awesomeness of Welcome's culture, clickon this linkto check our TikTok account.⭐\nThe Team\nWe are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.\nAs a Portfolio Operations Manager, you'll manage a portfolio of destinations, ensuring each operates efficiently and meets performance targets. You'll use data-driven monitoring, standardized processes, and exception-based management to keep markets healthy at scale.\nThis role is perfect for someone who thrives on managing complexity, loves working with data, and wants to have impact across multiple markets simultaneously. You'll develop expertise in marketplace operations while building toward more senior leadership roles.\nResponsibilities\nManage a destination portfolio - Oversee markets, ensuring each has correct configurations and meets GFS and Great Rides targets.\nMonitor performance at scale - Use dashboards and alerts to track key metrics, intervening only when thresholds are breached.\nCapture market intelligence - Collect insights on pricing, competition, and local conditions across your portfolio. Feed structured data to central teams.\nEngage driver communities - Maintain presence in driver communities across markets, capturing feedback and identifying ambassadors.\nDeploy standardized initiatives - Run incentive programs and engagement campaigns at scale using proven playbooks.\nEnsure quality and compliance - Monitor adherence to quality guidelines across markets and flag issues centrally.\nDrive automation - Work with BI and Product to automate monitoring and reporting, enabling greater scale with less manual effort.\nEscalate strategically - Identify patterns and trends across your portfolio, escalating issues that need central support.\nRequirements\n2-4 years of experience in operations, logistics, mobility, or marketplace management\nStrong analytical skills, comfortable working with dashboards, data, and exception-based monitoring\nAbility to manage multiple priorities, keeping markets running smoothly simultaneously\nProcess mindset - you enjoy systematizing and standardizing workflows\nGood communication skills, coordinating several teams and markets\nComfort with ambiguity, being able to make decisions with incomplete information when needed\nFluency in English is required; additional languages a plus\nBenefits\nVibrant and fresh work environment\nFlexible work-from-home policy\nThe tools you need to perform your daily tasks successfully\nL&D personal budget\nPrivate Insurance Plan\n+4 extra PTO days annually\nThe unique opportunity to join “the next big thing” at ground level","description_format":"text","description_chars":4399,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-15T12:23:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":16,"expected_fill_days":76,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/welcome-pickups-portfolio-operations-manager","json_url":"https://alion.io/job/welcome-pickups-portfolio-operations-manager.json","meta":{"generated_at":"2026-11-01T06:23:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9240},"rest":"https://alion.io/mcp/rest/get_company?id=9240"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelcome-pickups-portfolio-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelcome-pickups-portfolio-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelcome-pickups-portfolio-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welcome-pickups-portfolio-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelcome-pickups-portfolio-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2616538}},{"tool":"search_jobs","arguments":{"company":"welcomepickups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2616538},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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