{"id":1037140,"url":"https://alion.io/job/weld-county-technical-support-analyst","title":"Technical Support Analyst","company":{"id":723178,"name":"Weld County","domain":"weld.gov","url":"https://alion.io/company/weld-county","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greeley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":152000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T16:52:28Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-07T02:27:31Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":49},"description":"Compensation Range\n$34.99 - $45.49--\nJob Description Summary\nWhere reliable technology meets exceptional, people-focused support.This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight.\nThis role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making and will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices.\nThe role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure high-priority and complex technical issues are addressed in a timely, accurate, and customer-focused manner to ensure resolution and continuous improvement of IT customer service delivery.\n--\nJob Description\nTechnical Support - 75%\nDaily commitment as a service-focused, knowledgeable, and reliable client support professional.\nPerform detailed analysis, diagnosis, and resolution of complex end-user problems and provide recommendations to implement corrective solutions, including deskside repair as needed.\nReceive, document, and respond to incoming calls, e-mails, walk-in, and/or off-site support requests.\nUtilize and build upon established procedures related to the identification, categorization, prioritization, and resolution of client support requests.\nInstall, configure, test, maintain, and monitor end-user workstations and related hardware and software as required.\nEscalate complete problems for assistance through subject matter experts as needed.\nDevelop and document technical resources for use by peers within the established knowledgebase.\nDocument asset management changes within the inventory system.\nProject - 25%\nParticipate in and support ongoing projects as requested.\nSupport ongoing cybersecurity initiatives and topics.\nCommunicate project information to TSC staff for training and feedback.\nIdentify additional opportunities to engage with and support ongoing changes in technologies.\n--\nRequired Qualifications\nRequired Education\nBachelor's Degree or 4 years Technical Support/Help Desk\nRequired Experience\n1 year Technical Support / Call Center / Desktop Support\nSkills and Abilities\nExperienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency)\nKnowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency)\nWorking knowledge of a range of diagnostic and mass deployment utilities. (Medium proficiency)\nFamiliarity with the advanced principles of ITIL and PMP. (Medium proficiency)\nProven track record of understanding and meeting customer expectations through service level agreements. (High proficiency)\nBasic understanding of project management principles. (Medium proficiency)\nStrong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency)\nFamiliarity with CJIS, HIPAA, and PCI policies and procedures. (Medium proficiency)\nCandidate must pass criminal background check prior to employment start date.\nLicenses and Certifications\nDL NUMBER - Driver License, Valid and in State Must have and maintain a valid Colorado driver’s license and use of personal, insured vehicle. Dependable transportation and auto insurance, maintained at all times, as required by State law. Required\nCompTIA A+ Certification Preferred\nHDI - Help Desk Institute Preferred\nInformation Technology Infrastructure Library (ITIL) Preferred\nDriving is essential in this position.\nCandidate must have a valid Driver’s License and Liability Insurance Upon Hire Required\nCandidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring and random drug screens throughout employment. Upon Hire Required\nPre-employment substance screening is required for this position.\nCandidate must pass a background check per requirements.\nThis position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.\n--\nUse the link below to get a closer look at the generous benefits offered:\nhttps://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits\n--\nWeld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. 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