{"id":3189571,"url":"https://alion.io/job/weldfit-htls-service-coordinator","title":"HTLS Service Coordinator","company":{"id":2161061,"name":"WeldFit","domain":"weldfit.com","url":"https://alion.io/company/weldfit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-24T01:19:31Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-01T21:59:38Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"COMPANY OVERVIEW\nWeldFit has been a leading manufacturer of pipeline and oilfield products for over 50 years, providing critical solutions such as hot tapping, line stopping, and automated pigging systems to the oil & gas, refining, and petrochemical industries. Headquartered in Houston with a global footprint, WeldFit is committed to safety, quality, and operational reliability in every product and service we deliver.\nPOSITION SUMMARY\nThe HTLS Service Coordinator is the primary point of management for the HTLS service work orders assigned to it, from closed-won through billing. They assign work job by job and retain the largest, most complex, and highest-value jobs. On assigned jobs, the coordinator owns the handoff from the commercial team to operations: keeping the customer informed before the job, making sure every job is complete and correct before dispatch, capturing scope changes as they happen, and getting job paperwork to billing quickly and accurately. Final schedule sign-off and approval of crew deviations from the technician matrix rest with the Senior. The two coordinators serve as backup for each other. Quick and timely response, strong organization, attention to detail, clear communication, and proficiency with Salesforce, SyteLine, and Excel is critical to success.\nKEY RESPONSIBILITIES\nJob Coordination\nOnce an order is closed won and assigned, contact the customer to confirm job details, site contacts, and projected dates. Handle all pre-project communication with the customer, both proactive and reactive.\nCollect all data sheets for the job and upload all job details to the work order folder in CRM. Complete all required fields on the work order and service appointments.\nConfirm projected project dates with the customer and keep service appointments in CRM current as dates move.\nFor line stop jobs, ensure sealing elements (drilling and turning) are ordered and delivered to the service center in time for the job.\nWhen requested by the customer, work with Engineering to provide stack-up drawings and other technical information such as equipment details and flow rates.\nFor orders with fittings, ensure the customer receives MTRs.\nEnsure a signed agreement (MSA, contract, or PO) is in place before work is performed, working with the Customer Contracts Manager as needed.\nParticipate in customer pre-job calls as the WeldFit representative. Ensure the customer gets what it needs and all information is communicated to the service operations team and technicians.\nTrack each job against the quote. Identify work beyond quoted scope as it happens, communicate it to the customer in real time, and process change orders.\nEnsure equipment setup, technician dispatch, and equipment return flow through the work order management process in CRM.\nKeep SyteLine and Salesforce in sync for all assigned orders.\nFor orders with built-to-order fittings, coordinate with the PM team on build status and delivery.\nCoordinate with the ISW Service Line Manager to schedule ISW services on HTLS jobs.\nScheduling & Dispatching\nUpdate the online schedule in real time to ensure technician location by day is accurate.\nEnsure all details are on the job prior to dispatch: contacts, location, assets, and files.\nPrepare the schedule for assigned jobs and submit it to the Senior HTLS Service Coordinator for final sign-off. Dispatch technicians upon approval.\nStaff assigned jobs to the technician matrix. Route any proposed deviation from the matrix crew size to the Senior HTLS Service Coordinator for approval before dispatch.\nBilling\nSupport the billing team in JCA reconciliation and service records.\nHandle all invoice disputes by collecting backup data and building spreadsheets that lay out job details.\nReconcile all WOLIs in CRM to the ERP system so revenue is recognized in the proper month.\nParticipate in margin review meetings with Operations and Estimating.\nOther Duties / Expectations\nParticipate in all service center operations meetings.\nSupport Estimating on quotations as needed.\nCoordinate with the PM team on all standard and inventory fittings built for planned jobs or inventory.\nSupport inventory controls and ensure fitting inventory transactions are recorded properly.\nCoordinate equipment needs for scheduled jobs with the Manager, Service Equipment Assets.\nEnsure the post-job survey is sent to the customer and results are shared with the team.\nKeep account managers current on their customers’ projects.\nSupport other service operations needs as requested.\nQualifications\nQUALIFICATIONS\nEducation / Experience Requirements\nAssociate’s degree or equivalent experience in the oil and gas industry\n2+ years of service coordination, dispatch, expediting, or project coordination experience preferred\nSalesforce (Field Service) and ERP experience preferred; SyteLine a plus\nDocument control experience\nAbility to manage multiple jobs and deadlines at once\nRequired Skills\nOral and Written Communication Skills\nDetail Oriented\nStrong Organization skills\nInterpersonal Communication Skills\nCustomer Service\nSalesforce / CRM\nMicrosoft Excel\nTime Management\nBasic Administrative Skills\nKEY PERFORMANCE INDICATORS (KPI) / PERFORMANCE LEVEL TARGETS\nJCA submitted to Accounting within 3 business days of job completion\n100% of jobs dispatched with a complete work order and signed agreement\n>95% of job files uploaded into CRM\nChange orders submitted within 5 business days of job completion\nZero SyteLine / Salesforce discrepancies at month-end close\nPHYSICAL REQUIREMENTS\nProlonged periods of sitting and working at a computer, including typing and data entry.\nFrequent telephone use to make and receive calls.\nRegular communication with team members by phone, electronically, and in person.\nTRAVEL REQUIREMENTS\nUp to 25%","description_format":"text","description_chars":5773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-24T01:19:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.586,"p_room":0.473,"age_days":8,"expected_fill_days":5,"reasons":["conf:13","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/weldfit-htls-service-coordinator","json_url":"https://alion.io/job/weldfit-htls-service-coordinator.json","meta":{"generated_at":"2026-11-02T05:49:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2161061},"rest":"https://alion.io/mcp/rest/get_company?id=2161061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweldfit-htls-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweldfit-htls-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweldfit-htls-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weldfit-htls-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweldfit-htls-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3189571}},{"tool":"search_jobs","arguments":{"company":"weldfit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3189571},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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