{"id":2550120,"url":"https://alion.io/job/wellbe-client-success-manager","title":"Client Success Manager","company":{"id":4422747,"name":"WellBe","domain":"wellbe.com","url":"https://alion.io/company/wellbe-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":329},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:44:18Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:58:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe Client Success Manager is a client-facing member of the Partner Success and Business Development team. This individual helps ensure optimal client and member experience while developing and executing strategic account management plans. The Client Success Manager’s primary responsibility is to evaluate assigned partners’ business and operational needs, develop tailored account strategies, and advise company leadership and partner decision-makers on significant implementation, performance, and relationship issues. The role independently assesses alternative solutions, recommends priorities and actions, and leads cross-functional planning for assigned accounts.\nReporting to the Director of Account Management and working closely with the company’s Chief Growth Officer, we are seeking an experienced and professional individual to help drive partnership delivery efforts in account management. The ideal candidate will have a general understanding of value-based care models, experience working with health plans and healthcare organizations, and a proven track record demonstrating excellent project management, account management, and communication skills.\nJob Description\nEssential Duties and Responsibilities\nPartners with Director of Account Management to identify, track and report, and resolve partner success improvement opportunities\nLeads the assessment of client operational needs and performance data; develop and recommend tailored account strategies, priorities, and corrective-action plans; and revise those plans as conditions change.\nResponsible for supporting implementation activities for new market launch and client account expansions\nTranslate material client requirements into proposed operational changes\nManages a cadence of proactive and recurring scheduled client interactions, including ad hoc meetings and joint operating committee events\nResponsible for ongoing relationship development with key decision-makers and overall partner success in key assigned accounts\nAdvises partner decision-makers on tailored approaches to material operational challenges and explains the basis for recommended changes.\nPartners with Director of Account Management and Chief Growth Officer to work cross functionally to respond to urgent client requests and strategic priorities\nAnalyzes data and reports with cross functional leaders to draft client-facing materials and deliverables\nProvides support across the Account Management team and Business Development team to manage internal projects and external communications\nPartners with Marketing, Member Experience, IT/Data, Clinical Leadership, and other cross functional teams to ensure partner success and optimal member experience\nInvestigate significant account problems, determine an appropriate response and escalate matters where appropriate\nPerforms other duties as assigned\nJob Requirements\nRequired Qualifications\n5+ years of account management, consulting, project management or marketing experience\nBachelor’s Degree\nPreferred Qualifications:\nHealth plan experience, preferably working with Medicare Advantage plans\nProven track record demonstrating excellent organization and project management skills\nExceptional communication and interpersonal skills conducive to building client relationships\nExperience working in a fast-paced, collaborative team environment to achieve both quantitative and qualitative goals\nWork Environment\nRemote\nSponsorship Statement\nWellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.\nDrug Screening Requirement: As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.\nBackground Check Statement\nEmployment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.\nEqual Employment Opportunity (EEO) Statement\nWellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.\nAmericans with Disabilities Act\nWellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at \nAt-Will Employment Statement\nEmployment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.\nDisclaimer\nThis job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.","description_format":"text","description_chars":5759,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-14T17:44:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T01:45:03Z"},"pay":null,"html_url":"https://alion.io/job/wellbe-client-success-manager","json_url":"https://alion.io/job/wellbe-client-success-manager.json","meta":{"generated_at":"2026-10-15T01:45:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422747},"rest":"https://alion.io/mcp/rest/get_company?id=4422747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellbe-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellbe-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellbe-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellbe-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellbe-client-success-manager"}]}