{"id":2527287,"url":"https://alion.io/job/welldoc-client-success-manager","title":"Client Success Manager","company":{"id":2245738,"name":"Welldoc","domain":"welldoc.com","url":"https://alion.io/company/welldoc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-22T14:28:36Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Company & Culture\nWelldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team passionate about leveraging cutting-edge science to improve lives, united by core values of collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering integrity, quality, and safety.\nAt Welldoc, you'll thrive in a collaborative and innovative environment where your contributions directly impact our mission. Recognized as a Great Place to Work for the past four years and named to Modern Healthcare’s Best Places to Work 2025, as well as being an industry thought leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a real difference in healthcare with us.\nJob Purpose\nWe are looking for an entrepreneurial individual to join our Client Success team. As a Client Success Manager, you will be responsible for managing assigned strategic accounts and serve as a primary point of contact. You will be a trusted advisor, proactively identifying client needs, providing strategic guidance, and collaborating with internal teams to drive client satisfaction, adoption, retention, and growth.\nResponsibilities\nServe as a trusted advisor for the clients & strategic partner accounts.\nDevelop a solid understanding of company products and service capabilities.\nSupport strategies related to activation, engagement and desired outcome metrics and mitigate any risks to ensure the program objectives are met.\nWork with Marketing & Engagement Manager to ensure timely delivery of customized engagement materials to the clients and retrieving client approvals.\nSupport Quarterly Business Reviews and follow up on any action items.\nGuide client on Welldoc’s recommended best practices, to ensure their program success.\nCreate/Update the Account Dashboard to track program updates across workstreams\nGenerate & follow up on client invoices when due.\nIdentifies service issue trends and collaborates with cross-functional teams to develop a plan of action for improvement.\nAct as point of contact through the implementation process, managing the onboarding and implementation of assigned projects.\nWork with Customer Care to seamlessly handle account transition.\nMaintain appropriate project documentation for each account including meeting minutes.\nResponsible for client satisfaction through the Account Management process\nRequired Skills & Experience\n5+ years prior experience in a client facing role, managing enterprise level accounts\nProven experience working in a leadership role with healthcare organizations or in the digital health industry is highly preferred.\nExperience managing SaaS solutions in the healthcare space, understanding integration points with health systems and health plans\nExperience managing the implementation process for assigned projects preferred\nPossess strong problem-solving skills and the ability to make sound decisions\nStrategic thinker with strong creative instincts and judgment and a keen attention to detail\nExcellent communication skills, both written and oral\nAbility to coordinate and collaborate internal and external stakeholders across multiple workstreams\nSelf-starter who demonstrates initiative, thrives in a fast paced, collaborative work environment\nStrong proficiency in Google Suite and MS Office including Word, Excel and PowerPoint\nFamiliarity with Salesforce and reporting tools e.g., PowerBI preferred\nSuperior organizational and time management skills\nWellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.\nRequired Education\nBachelor’s degree in business, communication, marketing or related field.\nCompensation & Benefits\nWelldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits. and the opportunity to participate in health savings accounts and/or dependent care accounts.\nThe anticipated salary range for this position is 100-130K/year with the expectation that most candidates will fall around the midpoint of the range. Candidates who exceed the required and preferred qualifications may be considered for an annual salary in excess of the budgeted range.\nUpon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company’s customers, with which you may be working in this role, and will at all times be administered all applicable laws.\nWelldoc is an equal opportunity employerand prohibit discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status.","description_format":"text","description_chars":5536,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.608,"p_room":0.55,"age_days":52,"expected_fill_days":36,"reasons":["conf:11","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/welldoc-client-success-manager","json_url":"https://alion.io/job/welldoc-client-success-manager.json","meta":{"generated_at":"2026-10-22T16:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2245738},"rest":"https://alion.io/mcp/rest/get_company?id=2245738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelldoc-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelldoc-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelldoc-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welldoc-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelldoc-client-success-manager"}]}