{"id":2527297,"url":"https://alion.io/job/welldoc-director-client-success","title":"Director, Client Success","company":{"id":2245738,"name":"Welldoc","domain":"welldoc.com","url":"https://alion.io/company/welldoc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-19T15:49:26Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Company & Culture\nWelldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team passionate about leveraging cutting-edge science to improve lives, united by core values of collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering integrity, quality, and safety.\nAt Welldoc, you'll thrive in a collaborative and innovative environment where your contributions directly impact our mission. Recognized as a Great Place to Work for the past four years and named to Modern Healthcare’s Best Places to Work 2025, as well as being an industry thought leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a real difference in healthcare with us.\nJob Purpose\nThe Client Success team is looking for an experienced and strategic Client Success Director. This role is crucial for developing and expanding relationships with our key clients.\nReporting to the Vice President, Client Success, the Director will serve as a trusted advisor and the primary point of contact for a fast-paced, complex client portfolio. Success in this position requires a candidate who can skillfully manage complexity and coordinate collaboration across diverse internal functions.\nThe ideal candidate will possess exceptional communication and organizational skills, along with a demonstrated history of identifying issues and implementing effective solutions. Key qualifications include strong project management expertise, superior executive communication and presentation skills, and the ability to drive cross-team coordination.\nResponsibilities\nPrimary Relationship Owner:build professional and productive relationships with key stakeholders both within the Welldoc organization and across a portfolio of key clients\nStrategic Success Planning: assess complex client goals to establish a shared definition of success, ensuring Welldoc’s technology consistently delivers on its value proposition.\nCross-Functional Leadership:manage collaboration between workstreams including Data Science, Marketing, Product, and Customer Care to optimize the member experience and client investment.\nTrusted Advisor:Identify service trends and develop high-level solutions to solve complex problems, navigating ambiguity in a fast-paced environment.\nLead Senior Level / Executive Level Presentations:Lead Executive Business Review meetings to align with client strategy and goals and to deliver sophisticated reports on member engagement and clinical outcomes.\nAccountability:Own the end-to-end client lifecycle, ensure healthy long-term relationships, identify areas of growth/expansion and successful contract renewals.\nRequired Skills & Experience\nExtensive Industry Experience:A minimum of 10 years of experience in client success and account management, specifically health plans, PBMs, and large employer groups\nLarge-Scale Client Management:Proven track record of providing service to Fortune 100 companies, other large group plans, or major Provider Systems.\nAdaptability and Collaboration:Demonstrated ability and flexibility to work cross-functionally within a fast-growing, dynamic company environment where change is constant.\nResults-Driven Execution:Strong orientation toward achieving results, with a documented history of successfully delivering large, complex projects that surpass client expectations.\nData and Detail Orientation:Highly data-driven and detail-oriented, with the ability to drive projects to timely completion while simultaneously fostering strong, positive professional relationships.\nBusiness Acumen and Poise:Ability to build enduring professional relationships through at the senior level\nExceptional Communication:Outstanding communication skills necessary to articulate a compelling value proposition, deliver insightful analyses, and effectively manage difficult conversations.\nPersonal Accountability:A commitment to personal accountability, owning decisions, actions, and the processes required to ensure long-term, healthy client relationships.\nEntrepreneurial Problem-Solving:An inherent entrepreneurial mindset, demonstrated by the ability to anticipate and proactively resolve issues, think creatively, and develop practical, reasonable solutions to complex problems.\nAutonomy in a Complex Environment:The capacity to work at a rapid pace and with a high degree of autonomy within a complex and frequently changing work environment.\nTechnical Proficiency:Experience utilizing Salesforce and other key account management platforms.\nWellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.\nRequired Education\nBachelor’s or Master’s Degree in business or related field.\nCompensation & Benefits\nWelldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits. and the opportunity to participate in health savings accounts and/or dependent care accounts.\nThe anticipated salary range for this position is $140,000-$180,000/year with the expectation that those with the minimum qualifications will start at the entry of the salary range with the majority of candidates not exceeding the midpoint (approximately $160,000/year unless highly qualified).\nUpon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company’s customers, with which you may be working in this role, and will at all times be administered all applicable laws.\nWelldoc is an equal opportunity employerand prohibit discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status.","description_format":"text","description_chars":6585,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.574,"p_room":0.45,"age_days":46,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/welldoc-director-client-success","json_url":"https://alion.io/job/welldoc-director-client-success.json","meta":{"generated_at":"2026-10-19T19:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2245738},"rest":"https://alion.io/mcp/rest/get_company?id=2245738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelldoc-director-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelldoc-director-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelldoc-director-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welldoc-director-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelldoc-director-client-success"}]}