{"id":2219014,"url":"https://alion.io/job/weller-tools-customer-service-representative","title":"Customer Service Representative","company":{"id":2504055,"name":"Weller Tools","domain":"weller-tools.com","url":"https://alion.io/company/weller-tools","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Westhausen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":186},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T12:00:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T10:09:10Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Summary We are seeking a motivated Customer Service Clerk to join our Customer Service team of our brand Cleco in Westhausen, Germany. In this role, you will support customers (B2B) across the EMEA region by providing excellent service throughout the order-to-cash process. You will act as a key interface between customers, sales, planning, logistics, warehouse operations, and other internal departments. Fluency in German and English is required, while additional language skills are considered an advantage. The position offers the opportunity to work in an international environment and contribute to customer satisfaction and operational excellence. Key Responsibilities:\nServe as a primary contact for assigned customers and provide professional customer support.\nProcess customer orders accurately and timely in SAP.\nManage order confirmations and monitor order progress from entry through delivery.\nCoordinate closely with planning, logistics, warehouse, procurement, and sales teams to ensure customer requirements are met.\nProvide information regarding product availability, delivery schedules, lead times, and pricing.\nMonitor backlog and support on-time delivery performance.\nAssist in preparing reports and customer-related documentation.\nSupport the resolution of customer issues and escalations in cooperation with internal stakeholders.\nEnsure compliance with company policies and customer requirements.\nContribute to continuous improvement initiatives within Customer Service.\nSupport export shipment processing and coordinate required export documentation.\nEnsure customer orders comply with applicable export requirements and internal procedures.","description_format":"text","description_chars":1666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Metal Fabrication","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-10-10T11:27:33Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.35,"age_days":47,"expected_fill_days":14,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/weller-tools-customer-service-representative","json_url":"https://alion.io/job/weller-tools-customer-service-representative.json","meta":{"generated_at":"2026-10-15T10:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2504055},"rest":"https://alion.io/mcp/rest/get_company?id=2504055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweller-tools-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweller-tools-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweller-tools-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weller-tools-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweller-tools-customer-service-representative"}]}