{"id":283427,"url":"https://alion.io/job/wellhub-client-success-senior-manager","title":"Client Success Senior Manager","company":{"id":3904,"name":"Wellhub","domain":"wellhub.com","url":"https://alion.io/company/wellhub","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-08-13T14:50:45Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-06T06:11:23Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Your wellbeing, our mission. Join a company shaping a healthier world.\nGET TO KNOW US\nAt Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.\nWe believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. \nJoin us in redefining the future of wellbeing!\nTHE OPPORTUNITY\nWe are hiring a Senior Enterprise Client Success Manager to join our Client Success team in London.\nClient Success at Wellhub plays a critical role in ensuring our largest and most strategic enterprise clients successfully adopt, scale, and extract measurable value from our wellbeing solutions. In this role, you will manage a portfolio of complex enterprise accounts, owning the post-sale relationship and driving client retention, engagement, and commercial outcomes.\nThis is a hands-on, client-facing role suited for someone who is comfortable managing complexity, building strong stakeholder relationships, and working cross-functionally to deliver impact. The role is hybrid, with an expectation to be in the office 2x per week.\nYOUR IMPACT\nOwn the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact and ensuring long-term partnership success.\nBuild and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders across complex client organisations.\nDrive client adoption, engagement, and retention by translating client goals into clear success and engagement plans.\nLead renewals and support expansion opportunities within your portfolio, clearly articulating value and impact.\nUse data and insights to monitor performance, identify risks, and recommend improvements to client strategy.\nCollaborate closely with internal teams (Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, Commercial) to ensure effective delivery.\nProactively identify issues and risks, clearly articulating client impact and urgency to your manager to enable timely escalation and resolution.\nWHO YOU ARE \n8+ years of experience in Client Success, Account Management, or a similar client-facing role.\nExperience managing mid-to-large enterprise clients in a complex, fast-paced environment.\nComfortable owning renewals and participating in commercial conversations with clients.\nStrong relationship-building skills, with the ability to engage and influence senior client stakeholders.\nData-aware, with confidence using insights and reporting to inform decisions and conversations.\nHighly organised, able to manage multiple accounts and priorities simultaneously.\nA collaborative, resilient professional who remains calm and solution-oriented when navigating change and complexity.\nWe recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in driving new business growth and successfully securing significant contracts with complex organizations are mandatory requirements.\nWHAT WE OFFER YOU\nWith thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:\nWELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.\nHEALTHCARE: Health and dental insurance. \nFLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. Our offices are in Germany, Italy, Netherlands, Portugal, Romania, Spain, and the UK. You can work from any office or remotely based in any of these countries.\nFLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work-it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.\nPAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). \nPARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. \nCAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. \nCULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. \nWant to see what it’s really like to work here? Follow us onInstagram@lifeatwellhub and watch our team video onYouTube!\nDiversity, Equity, and Belonging at Wellhub\nWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. \nWellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.\nOur commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.\nQuestions on how we treat your personal data? See our Job Applicant Privacy Notice.\n #LI-HYBRID","description_format":"text","description_chars":7290,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance","Equity","Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-09-05T13:39:59Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.658,"p_room":0.36,"age_days":84,"expected_fill_days":46,"reasons":["conf:4","velocity","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/wellhub-client-success-senior-manager","json_url":"https://alion.io/job/wellhub-client-success-senior-manager.json","meta":{"generated_at":"2026-11-06T08:25:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3904},"rest":"https://alion.io/mcp/rest/get_company?id=3904"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellhub-client-success-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellhub-client-success-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellhub-client-success-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellhub-client-success-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellhub-client-success-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":283427}},{"tool":"search_jobs","arguments":{"company":"wellhub.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":283427},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}