{"id":960529,"url":"https://alion.io/job/wellist-patient-support-specialist","title":"Patient Support Specialist","company":{"id":693981,"name":"Wellist","domain":"wellist.com","url":"https://alion.io/company/wellist","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T19:46:38Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-30T04:50:58Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Wellist: Wellbeing Specialist (White-Glove Member Support)\nBoston, MA (Onsite)\nAt Wellist, we are building the support system we would want for our own loved ones.\nFor more than a decade, we’ve helped patients, employees, and families navigate life’s most challenging moments, connecting them to the right support, from everyday needs to complex life situations.\nWhile our platform powers these connections, what truly defines Wellist is the human experience behind it. We are often connecting with people on some of the hardest days of their lives, and that sets a higher bar. Every interaction must be thoughtful, compassionate, and genuinely helpful.\nAs a Wellbeing Specialist, you will be at the center of that experience, helping people navigate difficult moments and connect to support that makes a real difference.\nThis is a high-performance, metrics-driven environment where we move quickly, manage multiple priorities, and hold ourselves to exceptional standards, because the people we serve deserve nothing less.\nOur expectation is simple: every person should feel heard, supported, and better off because they reached out. We’re looking for people who naturally go above and beyond, treating every interaction as if they were helping their own loved one.\nWhat You’ll Do\nDeliver White-Glove Human Support\nYou will serve as a trusted guide for individuals navigating life challenges. Your goal is to make every interaction feel personal, empathetic, and supportive while operating with speed, precision, and consistency.\nSupport patients and family members via phone and email\nListen carefully to understand both stated and unstated needs\nHelp individuals navigate sensitive or complex situations\nProvide clear next steps and thoughtful follow-up\nMany of the people we serve are recovering from illness, caring for loved ones, or navigating financial and emotional stress. How you show up in these moments matters.\nConnect People to the Right Support\nYour role is not simply to provide a list of resources. Your responsibility is to identify the best solution for each person’s situation. This includes:\nProviding personalized recommendations from the Wellist platform\nConducting custom research when additional support is needed\nContacting providers to verify availability, cost, and fit\nIdentifying creative solutions that truly solve the user’s challenge\nWhether it’s finding a caregiver support group, financial assistance during treatment, or even a dog walker for someone recovering from surgery, your goal is to leave no stone unturned in helping someone find support.\nSupport the People We Serve\nYou will also collaborate with hospital teams and HR leaders to ensure individuals receive the help they need. This includes:\nActing as a trusted representative of Wellist with client partners\nHelping staff understand how Wellist can support the people they serve\nResolving questions and removing barriers to accessing resources\nYou are not just responding to requests, you are taking ownership of the outcome and ensuring each person gets the support they need.\nWhat the Day-to-Day Looks Like\nManage multiple concurrent cases while maintaining quality, accuracy, and response times\nHandling inbound requests from members, caregivers, and partner staff, documenting intake carefully, assessing needs, and identifying resources\nResearching and verifying resources to ensure accuracy and availability\nConducting outreach to introduce the program, follow up on referrals, confirm needs, and/or ensure access to resources\nCommunicating clearly and thoughtfully with patients, caregivers, and partner staff across phone and written channels \nConsistently meet responsiveness metrics while maintaining a high bar for quality in every interaction\nThis is a fast-paced, high-accountability environment. Success requires strong prioritization, attention to detail, and the ability to deliver high-quality work at speed.\nWho Thrives in This Role\nThe people who succeed at Wellist tend to be:\nCommitted to excellence in every interaction and consistently raising the bar\nNaturally curious problem-solvers who go beyond the obvious answer\nHighly organized and able to manage multiple priorities without losing quality\nCalm, steady, and empathetic in emotionally sensitive situations\nRelentless about follow-through and solving the full problem\nEnergized by high-performance, metrics-driven environments where both speed and quality matter\nMost importantly, you believe people deserve to feel supported, especially in life’s hardest moments, and that delivering that support requires consistently high standards.\nRelevant Experience\nSocial services, caregiving, or community support roles\nCustomer support or concierge-style service\nHealthcare navigation or patient support\nBenefits or HR support\nHospitality or high-touch service environments\nCandidates from hospitality, healthcare navigation, or concierge-level service environments often thrive in this role.\nCore Skills\nExceptional written and verbal communication\nEmotional intelligence and empathy\nStrong research and problem-solving ability\nAttention to detail and organization\nComfort learning new technology platforms\nCommitment to privacy, confidentiality, and integrity\nWhy Work Here\nHelp build the support network we want for our loved ones. At Wellist, our work directly impacts people navigating some of life’s hardest moments. We take pride in delivering clarity, compassion, and real help, at a consistently high standard.\nA meaningful mission - Join a team building the support system we all want for our loved ones.\nOutstanding benefits - Excellent medical, dental, and life insurance; generous PTO and parental leave.\nOpportunity to grow - Help define how a Series A digital health startup scales with enterprise clients.\nAward-winning culture - Recognized by Fast Company, MassTLC, Rock Health, and more.\nAt this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).","description_format":"text","description_chars":6111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-09-16T09:23:17Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.259,"p_room":0.28,"age_days":69,"expected_fill_days":26,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/wellist-patient-support-specialist","json_url":"https://alion.io/job/wellist-patient-support-specialist.json","meta":{"generated_at":"2026-10-30T07:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693981},"rest":"https://alion.io/mcp/rest/get_company?id=693981"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellist-patient-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellist-patient-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellist-patient-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellist-patient-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellist-patient-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":960529}},{"tool":"search_jobs","arguments":{"company":"wellist.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":960529},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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