{"id":2705291,"url":"https://alion.io/job/wells-fargo-associate-security-response-emergency-representative-2","title":"Associate Security Response & Emergency Representative","company":{"id":1977,"name":"Wells Fargo","domain":"wellsfargo.com","url":"https://alion.io/company/wells-fargo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":192000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T12:21:18Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T10:02:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About this role:\nWells Fargo is seeking an Associate Security Response & Emergency Representative.\nIn this role, you will:\nMonitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures\nAssist in obtaining the initial information for all reported events or incidents\nPerform work to meet service level agreements, deadlines, and goals within an open seating team environment\nRegularly receive direction from supervisor and escalate questions to more experienced staff\nWork collaboratively with Security Response Center representatives and management to process security-related alarm events\nProcess electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities\nRegularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents\nDraft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel\nRequired Qualifications:\n6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nDesired Qualifications:\nCall center experience demonstrated through work or military experience\nExperience in crisis management communications\nAbility to provide strong customer service while actively listening and responding in an appropriate manner\nBasic knowledge and understanding of emergency procedures and handling emergency situations\nJob Expectations:\nPhysical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office\nMust be flexible with availability to work nights, weekends, and/or holidays as needed or scheduled.\nSchedule information is as follows:\nShift: 11:00 P.M. - 7:30 A.M.\nSchedule days will be determined during training.\nThis position typically includes at least one weekend day as part of the regular schedule.\nAvailable schedules may include Sunday through Thursday or Tuesday through Saturday, based on business needs.\nPosting End Date:\n26 Oct 2026*Job posting may come down early due to volume of applicants.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nApplicants with Disabilities\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nDrug and Alcohol Policy\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\nb. 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