{"id":2328603,"url":"https://alion.io/job/wells-fargo-senior-lead-systems-operations-engineer","title":"Senior Lead Systems Operations Engineer","company":{"id":1977,"name":"Wells Fargo","domain":"wellsfargo.com","url":"https://alion.io/company/wells-fargo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false}],"status":"closed","first_seen_at":"2026-10-12T08:15:24Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T00:10:25Z","board_verified":false,"closed_at":"2026-11-03T00:10:25Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Senior lead systems operations\nIn this role, you will:\nAct as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives\nLead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas\nLead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking\nTranslate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions\nProvide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions\nMaintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization\nStrategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership\nProvide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards\nRequired Qualifications:\n7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nRoles & Responsibilities:\nMonitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident via everbridge paging\nMonitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers\nProvide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and application-based Services including IT applications, tools, infrastructure (hardware, data and software), security information access, system performance and data integrity\nUtilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments\nRecognizes recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements\nCollaborate with other Infrastructure, application teams and business units to lead, monitor and resolve system outages ensuring availability management of Network, Storage, OS, DB, Cyber Security, Mainframes, job schedules, Banking applications etc…\nBusiness Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading or Consumer Lending\nWorking Knowledge of Netcool, Big Panda, SNOW, MS teams, Cloud services & Splunk\nLead the technical bridge to reduce MTTR, enable team members to oversee processes to ensure timely completion, quality and compliance in Technology Major Incident Management (TMIM) competency\nFlexible to work 24*7 and on-call basis based on business demands, working in a fast paced, high-energy environment that requires constant attention and decision making when major incidents occur collaborating with global teams\nIdentify opportunities for process improvement in Major incidents and proactive problem management.\nManage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed.\nMake decisions collaborating with the TMIM team and resolve issues related to technology operations and application deliverables.\nBeing part of an on call for escalation, for engagement on P1/P2/P3 major incidents impacting business\nCollaborate with global team and consult with peers, colleagues and managers.\nActively monitor several critical technology monitoring screens at the Command Center locations\nProactively handle any incoming issues reported and drive seamlessly within agreed SLA's.\nDemonstrated experience in facilitating virtual, enterprise-level meetings for production events.\nProficient level experience with incident management, problem management, and change management.\nDemonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.\nGeneral knowledge of application and infrastructure domains, including Web, Application, Database, and Server technologies. Mentor and guide talent development.\nLead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams.\nWork as key participant in large scale planning of computer systems and network infrastructure for Systems and Operations functional area.\nMake decisions on technical changes and enhancements.\nCollaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.\nDesired Qualifications:\n7 + years’ experience of technology experience\n7+ years’ experience of technology delivery and relationship management experience with small and large business units in a large corporate environment\n5+ years’ experience of complex issue resolution experience\nExperience in Systems Engineering and operations.\nResult oriented with excellent skills and conscious of responsibility.\nAbility to retain solution focus under pressure.\nMulti-tasking capability handling all the tasks in the scope of work.\nTime Management & Workload Prioritization and escalate issues as appropriate.\nPractical Decision Making\nAdvanced Problem Resolution\nGood Interpersonal & Communication skills (Verbal, email, MS Teams and skype)\nGeneral understanding of bridge etiquette & WebEx\nCustomer Centric Focus\nSense of urgency to handle the issue reported and drive it until closure.\nAbility to influence across all organizational levels, particularly senior management Knowledge/Skills/Ability Excellent verbal, written, and interpersonal communication skills.\nExperience in facilitating meetings / MIM Bridge leading to resolution.\nKnowledge and understanding of technology production support in a highly critical environment.\nKnowledge and understanding of technology infrastructure data center, network, storage, and compute domains.\nKnowledge/Skills/Ability to exercise independent judgment and creative problem-solving techniques, daily/weekly/monthly reporting and shift schedules.\nKnowledge/Skills/Ability to execute in a fast paced, high demand, environment while balancing multiple priorities collaborating with the leadership and TMIM team.\nKnowledge/Skills/Ability Strong analytical skills with high attention to detail and accuracy\nWork location based on the business needs and willing to work from office in the base location.\nWillingness to learn and upskill to meet the business needs (infrastructure and applications)\nAct as an excellent team player.\nFlexible to work 24*7 rotational shifts, willing to work beyond the shift hours / off days to meet business needs as appropriate.\nAdherence to Timely login and logout being part of the Command Center\nAbility to be available at desk throughout the scheduled shift hours and ensure to follow break management coordinating with leads globally.\nSelf-learning, development and Knowledge sharing\nAdhere to HR policies, shift availability, team meeting and daily cadence.\nFocus and lead the process improvements in the scope of command center, monitoring and technical teams.\nWillingness to learn regularly in the dynamic changing environment.\nAdhere to the defined KPI’s (SLA/SLO) and performance goals to ensure the performance is at par to meet the individual / team metrics.\nTimely notifications to teams, leadership / executives with quality updates of the incidents adhering to the SLA’s.\nPosting End Date:\n18 Oct 2026*Job posting may come down early due to volume of applicants.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nApplicants with Disabilities\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nDrug and Alcohol Policy\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\nb. 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