{"id":3484939,"url":"https://alion.io/job/wells-fargo-system-operations-engineer","title":"System Operations Engineer","company":{"id":1977,"name":"Wells Fargo","domain":"wellsfargo.com","url":"https://alion.io/company/wells-fargo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T00:19:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About this role:\nWells Fargo is seeking a System Operations Engineer.\nIn this role, you will:\nParticipate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services\nIdentify opportunity for process improvements within technical support strategies and plans\nReview and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables\nPresent recommendations for resolving complex technical queries\nExercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards\nWork as an internal consultant regarding use of tools and processes\nProvide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers\nRequired Qualifications:\n2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nDesired Qualifications:\nMinimum Education: Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.\nGood knowledge of Windows 10/11, macOS, Microsoft 365, hardware, and peripheral troubleshooting.\nExperience with end-user/desktop support, incident management, and troubleshooting.\nWorking knowledge of Intune, Active Directory, Azure/Entra ID, Cloud PC/VDI, and device management is preferred.\nGood understanding of networking fundamentals, including LAN, Wi-Fi, VPN, and basic connectivity troubleshooting.\nStrong customer service, communication, and interpersonal skills.\nAbility to work independently and collaborate effectively with other technology teams.\nWillingness to provide 24/7 support, work in rotational shifts, and be flexible based on business requirements.\nExperience in System Administration & Desktop troubleshooting skills.\nQuickly adapt to the business objective of the organization and adhere to the policies and procedures.\nProficient knowledge on Microsoft Operating System Windows 10 and Windows 11) is a Mandate.\nA good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN)\nShould have working knowledge on Windows Server administration principles.\nShould have strong skills on incident management and should have understanding and participation skills on problem management space\nKnowledge of Apple hardware\nMicrosoft Experience (preferably but not essential MSCE) - incl. AD, Exchange, Office 365, Intune MDM\nExperience of Network/Firewalls/Printers setup and maintenance Experience with Mobile Phone/iPad setup\nAbility to Manage SLA’s and Priorities\nGood Customer Service skills - Able to communicate clearly and precisely\nExcellent background in Technical Support - Managed services environment an advantage\nKnowledge of ITIL an advantage\nMinimum Degree\nITIL certification\nKnowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills\nJob Expectations:\n24/7 Support Readiness: Be prepared to provide support during critical incidents, business-impacting issues, and planned activities outside standard working hours when required.\nFlexible Working: Demonstrate flexibility to work across different shifts, weekends, or extended hours based on business and operational requirements.\nFTS Operational Support: Provide effective onsite support for incidents, service requests, Tech Express activities, device provisioning, hardware/software issues, and user escalations.\nBusiness-Critical Support: Prioritize and respond promptly to high-impact issues to minimize disruption to business operations.\nOwnership & Accountability: Take end-to-end ownership of assigned issues and ensure appropriate follow-up through resolution or escalation.\nCross-Team Collaboration: Work closely with Service Desk, infrastructure, network, security, and other technology teams for timely resolution.\nContinuous Improvement: Identify opportunities for automation, knowledge-base creation, shift-left enablement, and reduction of recurring incidents.\nAdaptability: Be willing to support multiple technologies, locations, and changing business requirements as needed.\nPosting End Date:\n3 Nov 2026*Job posting may come down early due to volume of applicants.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nApplicants with Disabilities\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nDrug and Alcohol Policy\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\nb. 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