{"id":2081994,"url":"https://alion.io/job/wells-fargo-technology-major-problem-manager-senior-systems-operations-engineer","title":"Technology Major Problem Manager - Senior Systems Operations Engineer","company":{"id":1977,"name":"Wells Fargo","domain":"wellsfargo.com","url":"https://alion.io/company/wells-fargo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:40:32Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T03:51:26Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About this role:\nWells Fargo is seeking a Technology Problem Manager responsible for leading the end-to-end Technology Major Problem Management lifecycle for high-severity, enterprise-impacting technology events. This role ensures root causes are thoroughly identified, systemic risks are mitigated, and recurrence of critical incidents is prevented.\nThe role partners closely with Technology Major Incident Management (TMIM), Platform Engineering, Change Management, Risk, and Technology Control teams to translate major incident outcomes into long-term reliability, restorability, and resiliency improvements.\nIn this role, you will:\nLead or participate in managing all installed systems and infrastructure within the Systems Operations functional area\n\nContribute in increasing system efficiencies and lowering the human intervention time on related tasks\n\nReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability\n\nWork with vendors and other technical personnel for problem resolution\n\nLead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards\n\nCollaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability\n\nRequired Qualifications:\n4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\n\n Desired Qualifications:\nBachelors degree in Technology or Science\n\nStrong years of experience in technology operations, production support, or service management.\n\nStrong experience in Problem Management and Root Cause Analysis facilitation.\n\nStrong Verbal and Written skills and expert in handling executive communications.\n\nProficiency with ITSM platforms (e.g., ServiceNow) for Incident, Problem, and Change Management.\n\nStrong stakeholder management and executive communication skills.\n\nITIL Foundation or higher certification.\n\nExperience supporting large scale, 24x7 enterprise environments.\n\nExperience managing customer impacting or regulatory sensitive technology events.\n\nFamiliarity with Technology Risk, Control, and Audit requirements.\n\nHands-On Working experience in core technologies like server, storage, Network, Database or application architecture and development.\n\n Job Expectations:\nOwn and manage Major Problem records originating from Priority 1, Priority 2, and approved Priority 3 Major Incidents.\n\nValidate Major Problem intake criteria, scope, severity, and classification in alignment with TMIPM standards.\n\nLead and facilitate deep-dive Root Cause Analysis (RCA) sessions involving multiple platforms and technology teams.\n\nEnsure accurate documentation of root cause, contributing factors, configuration items (CIs), and business impact within the ITSM tool.\n\nDrive creation, prioritization, and execution of Problem Tasks (PTasks) aligned to reliability, restorability, and resiliency objectives.\n\nPartner with TMIM to ensure effective transition from incident resolution to problem investigation and closure.\n\nEnsure corrective and preventive actions are tracked, completed, and validated prior to Problem closure.\n\nSupport preparation and review of Major Problem Review artifacts, executive summaries, and regulator-ready documentation when required.\n\nAnalyze Major Problem trends to identify systemic issues and recommend preventative improvements.\n\nCommunicate Problem status, risk posture, and remediation progress to senior technology and business leadership.\n\nPosting End Date:\n13 Oct 2026*Job posting may come down early due to volume of applicants.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nApplicants with Disabilities\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nDrug and Alcohol Policy\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\nb. 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