{"id":3010971,"url":"https://alion.io/job/wells-fargo-technology-operations-analyst","title":"Technology Operations Analyst","company":{"id":1977,"name":"Wells Fargo","domain":"wellsfargo.com","url":"https://alion.io/company/wells-fargo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1679},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T09:08:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About this role:\nWells Fargo is seeking a Technology Operations Analyst.\nIn this role, you will:\nParticipate in initiatives and identify opportunities for technology operations\nEvaluate basic or tactical challenges that require research and evaluation\nProvide centralized command and control for major incident management, ensuring teams focus first on restoring business services\nReview, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes\nDevelop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas\nReduce the impact of application and infrastructure failures on business delivery\nEngage various teams of trouble-shooters to assess system health and issues\nPresent recommendations for resolving more complex situations\nProvide information to functional colleagues, internal partners and stakeholders\nRequired Qualifications:\n2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education\nDesired Qualifications:\n2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts\nExcellent communication and interpersonal skills\nProblem solving skills - Ability to analyze and troubleshoot technical issues as wells as identify patterns and potential solutions\nMulti-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levels\nTeam collaboration - Being able to work effectively in a team environment and collaborate with other IT teams\nCompTIA A+, ITIL Basis V4 Certified\nPrior experience in customer service or technical support role\nJob Expectations:\nCandidate must be amenable to work in McKinley Hill, Taguig City\nPosting End Date:\n30 Dec 2026*Job posting may come down early due to volume of applicants.\nWe Value Equal Opportunity\nWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.\nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.\nCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.\nApplicants with Disabilities\nTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.\nDrug and Alcohol Policy\nWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.\nWells Fargo Recruitment and Hiring Requirements:\na. Third-Party recordings are prohibited unless authorized by Wells Fargo.\nb. 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