{"id":480290,"url":"https://alion.io/job/wellsky-remote-call-center-representative","title":"Remote Call Center Representative","company":{"id":179706,"name":"WellSky","domain":"wellsky.com","url":"https://alion.io/company/wellsky","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States","Georgia"],"countries":["US","GE"],"hiring_countries":["US","GE"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-09-24T15:26:35Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.\nWe’re looking for motivated, driven individuals who thrive in a fast-paced, growing environment. The ideal candidate is customer-focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.\nIf you're interested in joining our team, please see additional details below and apply today!\nHours & Location:\nThis is a remote, full-time position. Candidates must be able to work 40+ hours per week.\n\nCandidates must reside in one of the following states: Georgia, Alabama, Tennessee, Louisiana, North Carolina or Texas.\n\nFor all offered candidates, the necessary equipment will be shipped to your home before your start date.\n\nPay:\nAs a Sleep Coach, you'll start at $15 per hour.\n\nAfter one year, pay increases to to $16 per hour.\n\nKey Responsibilities:\nContact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.\n\nPromote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.\n\nUtilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.\n\nVerify and update patient records, including insurance details, to ensure accurate and up-to-date information.\n\nMaintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.\n\nEfficiently navigate the platform to process orders according to client-specific procedures.\n\nPerform other job duties as assigned.\n\nRequired Qualifications:\nGED or High School Diploma\n\nJob Expectations:\nWilling to work additional or irregular hours as needed\n\nMust work in accordance with applicable security policies and procedures to safeguard company and client information\n\nMust be able to sit and view a computer screen for extended periods of time\n\nWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.\nHere are some of the exciting benefits full-time teammates are eligible to receive at WellSky:\nMedical with Rx, dental, and vision benefits\nMental Health support through EAP\nPaid time off, plus 8 paid holidays\n100% vested 401(K) retirement plans\nWellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.\nApplicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.\nData Privacy Notice for Job Applicants and Teammates","description_format":"text","description_chars":3722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-06T16:09:45Z"}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.656,"p_room":0.35,"age_days":31,"expected_fill_days":15,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wellsky-remote-call-center-representative","json_url":"https://alion.io/job/wellsky-remote-call-center-representative.json","meta":{"generated_at":"2026-09-24T23:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1352,"day_limit":5000,"remaining_today":3648,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}