{"id":3756984,"url":"https://alion.io/job/wellsky-sr-team-lead-client-support","title":"Sr. Team Lead, Client Support","company":{"id":179706,"name":"WellSky","domain":"wellsky.com","url":"https://alion.io/company/wellsky","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T17:17:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T23:03:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Sr. Team Lead, Client Support is responsible for overseeing a team of support professionals that act as a first point of contact for escalations. The scope of this job focuses on day-to-day management, team development, maintaining service delivery standards, and promoting operational excellence.\nWe invite you to apply today and join us in shaping the future of healthcare!\nKey Responsibilities:\nAct as the primary escalation point for unresolved client issues and collaborate with internal teams to drive timely solutions.\nMentor and coach team members to consistently deliver high-quality client support services.\nMonitor team performance metrics, including response and resolution times to minimize client disruption and maximize team efficiency.\nCoordinate daily operational activities by ensuring workloads are balanced and client service level agreements are met.\nDrive team initiatives to improve efficiency, supportability, and client satisfaction.\nProvide input on team training and development plans.\nPerform other job duties as assigned.\nRequired Qualifications:\nBachelor's Degree or equivalent work experience\nAt least 2-4 years relevant client-facing work experience\nAt least 0-1 years relevant management work experience\nPreferred Qualifications:\nExperience in healthcare IT or healthcare client support environments\nProven ability to lead teams in a high-volume, client-facing support setting\nStrong technical troubleshooting skills combined with excellent client communication\nJob Expectations:\nWilling to work additional or irregular hours as needed\nMust work in accordance with applicable security policies and procedures to safeguard company and client information\nMust be able to sit and view a computer screen for extended periods of time\nWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.\nHere are some of the exciting benefits full-time teammates are eligible to receive at WellSky:\nExcellent medical with Rx, dental, and vision benefits\nMental Health support through EAP\nGenerous paid time off, plus 13 paid holidays\n100% vested 401(K) retirement plans\nEducational assistance up to $2500 per year\nWellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.\nApplicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.\nData Privacy Notice for Job Applicants and Teammates","description_format":"text","description_chars":3123,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-04T17:17:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 2","filings_12m":5,"filings_prev_12m":17,"green_card_filings_12m":2,"median_offered_wage_usd":133214,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:5","win:early"],"computed_at":"2026-11-05T04:04:42Z"},"pay":null,"html_url":"https://alion.io/job/wellsky-sr-team-lead-client-support","json_url":"https://alion.io/job/wellsky-sr-team-lead-client-support.json","meta":{"generated_at":"2026-11-05T04:04:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179706},"rest":"https://alion.io/mcp/rest/get_company?id=179706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellsky-sr-team-lead-client-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellsky-sr-team-lead-client-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellsky-sr-team-lead-client-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellsky-sr-team-lead-client-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellsky-sr-team-lead-client-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756984}},{"tool":"search_jobs","arguments":{"company":"wellsky.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756984},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}