{"id":3982313,"url":"https://alion.io/job/wellstreet-patient-access-supervisor","title":"Patient Access Supervisor","company":{"id":3868216,"name":"WellStreet","domain":"wellstreet.com","url":"https://alion.io/company/wellstreet-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newnan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:44:16Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T17:58:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nThe Supervisor of Patient Access for Four Winds Health is a key member of the Patient Financial Experience team and reports to the Director of Patient Financial Experience. The Supervisor is responsible for providing oversight and support for the Patient Access Team, including Patient Access Specialists and Financial Counselors. The Supervisor will build collaborative partnerships with leaders from Billing and Accounts Receivable and work with the Director to develop effective relationships with JV Partners, payers, patients, and internal business partners. The Supervisor must be able to effectively prioritize goals and objectives, maintain clear communication with internal and external partners, establish and maintain policies and procedures, and ensure proper training to achieve desired outcomes. Additional responsibilities include monitoring performance, measuring results, and providing training to support an optimal customer service experience and strong financial outcomes. In partnership with the Director of Patient Financial Experience, the Supervisor will seek continuous improvement in processes, technology, and talent while serving as a mentor and coach to team members. The Supervisor should also be adept at utilizing reports and analytics to make objective decisions and presenting recommendations to the Director and other members of leadership.\nDuties and Responsibilities:\nDecision Making & Subject Matter Expertise\nUse data and analytics to drive metrics and organizational goals.\nNavigate systems to pull, interpret, and apply data in daily decisions.\nFoster a culture of data-driven decision-making among team members.\nRecommend strategic, cost-effective improvements to reduce self-pay balances, insurance denials, and address patient feedback.\nEscalate issues appropriately while promoting collaboration and change.\nMaximize use of systems and reporting tools to support proactive decision-making.\nLeverage knowledge of the full RCM cycle to mitigate defects and enhance patient experience.\nStay current on regulations to optimize billing.\nUtilize Epic dashboards and Excel to monitor trends and support operational improvements.\nCoaching & Mentoring\nPartner with Director to establish SMART goals and provide timely feedback.\nHold regular one-on-ones to ensure alignment, accountability, and development.\nIdentify opportunities to expand team skill sets and encourage innovation.\nMaintain and train staff on SOPs, systems, metrics, and regulations.\nCreate and revise training materials to support staff development.\nGoal Setting, Monitoring & Achievement\nEstablish and monitor SMART goals aligned with organizational priorities.\nDefine and track leading and lagging indicators by individual/team.\nProvide clear communication and visuals to articulate performance.\nGuide teams on priorities, clarify roles, and align short-term goals with business vision.\nSupport HR and Recruitment in hiring, coaching, and performance management.\nEnforce policies, meet/exceed productivity standards, and manage progressive discipline.\nCommunication\nBuild strong cross-departmental relationships as a trusted RCM resource.\nCollaborate with Operations to improve TOS collections and data integrity.\nProactively identify challenges and implement mitigation strategies.\nDeliver professional, timely, and value-added communication in all settings.\nExcel in written, verbal, and presentation skills across in-person and virtual platforms.\nMinimum Qualifications\nBachelor’s degree in Business, Finance, Healthcare Administration, or related field (preferred).\n2+ years of revenue cycle or back-end billing experience (preferred).\n1+ years of team management experience (preferred).\nUrgent Care or Occupational Medicine experience (preferred).\nStrong analytical, problem-solving, and critical thinking skills.\nDetail-oriented with high accuracy; able to work independently.\nExcellent communication and presentation abilities.\nRequired Skills\nStrong knowledge of insurance payers, verification, and AR/revenue billing lifecycle\nAdvanced computer skills: MS Word, Excel, PowerPoint\nAdvanced Epic EHR experience\nTeam-oriented with a positive attitude\nExcellent documentation and communication skills (patient responsibility, registration accuracy, collections)\nHighly organized with strong attention to detail\nDependable, flexible, and able to perform under pressure\nSolid understanding of company policies\nStrong time management and organizational skills","description_format":"text","description_chars":4483,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-11-09T20:09:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/wellstreet-patient-access-supervisor","json_url":"https://alion.io/job/wellstreet-patient-access-supervisor.json","meta":{"generated_at":"2026-11-10T19:11:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868216},"rest":"https://alion.io/mcp/rest/get_company?id=3868216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellstreet-patient-access-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellstreet-patient-access-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellstreet-patient-access-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellstreet-patient-access-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellstreet-patient-access-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3982313}},{"tool":"search_jobs","arguments":{"company":"wellstreet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3982313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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