{"id":1970825,"url":"https://alion.io/job/wellth-senior-client-success-manager","title":"Senior Client Success Manager","company":{"id":2005782,"name":"Wellth","domain":"wellthapp.com","url":"https://alion.io/company/wellthapp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:35:33Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-14T23:38:47Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Wellth is a pioneering digital health company.\nWellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day.\nWe use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day - think TikTok tier daily engagement (and data generation!).\nBut most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact.\nYou will have the opportunity to manage client accounts with leading health plans and providers across the country.\nSome of your responsibilities will include:\nOwn the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.\n\nMap and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions\n\nBe a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively\n\nCreate and deliver customer-focused data analyses to demonstrate program performance and value to our customers\n\nServe as the voice of the customer and champion customer needs internally at Wellth\n\nMake everything that we do better and smarter, using data as your guide where possible\n\nSpecifically, you will:\nManage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle\n\nLead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives\n\nBuild and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution\n\nCoordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement\n\nAnalyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact\n\nUse data and a deep understanding customer priorities and pain points to support sales and renewal conversations\n\nCollaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners\n\nContribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country\n\nYou will be working cross-functionally internally and externally.\nYou will work with:\nCustomer stakeholders, both senior and junior, representing different departments and functional teams such as Quality, Pharmacy, Population Health, Care Management, Marketing, and Data/IT\n\nCustomer success leaders to share best practices, streamline processes, and collaborate to achieve individual and departmental goals\n\nProduct leaders to support program delivery and enhance platform features\n\nHealth Informatics Data Analysts and Data engineers to maintain data operations that power the Wellth solution and outcomes analyses\n\nSales/Marketing to craft and deliver impactful messages and outcomes stories to support commercial growth\n\nYou might be the candidate we’re looking for.\nWe’re looking for someone who has:\nMinimum Education: Bachelor's Degree\n\n5+ years' experience in healthcare or healthcare-focused market\n\nAccount management and/or client-facing experience with health insurers and/or risk-bearing providers\n\nStrong communication, presentation and interpersonal skills\n\nExcellent project management skills, leading implementations and/or other complex initiatives\n\nExperience working with senior healthcare executives\n\nFamiliarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)\n\nUnderstanding of the Quality landscape, including experience supporting HEDIS performance improvement\n\nThrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges.\n\nExcellent attention to detail, multitasking and organizational skills\n\nSelf-starter with strong analytical skills and a data-driven focus\n\nUp to 30% travel\n\nIn addition to the above, our ideal candidate has experience/familiarity with:\nThe digital health landscape and/or at an early-stage company\n\nMedicare and/or Medicaid programs\n\nSales (either net new sales or expansions/renewals)\n\nHealthcare data and analyses\n\nSQL experience\n\nYou will enjoy working with us at Wellth.\nThe benefits of working with us include:\nFlexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey, CA.\n\nRobust paid time off and generous parental leave program.\n\nCompetitive salary & bonus structure.\n\nHealth, dental, vision insurance, and FSA/HSA plans.\n\nAbility to have a positive impact on people who need it most.\n\nSupport of a highly dedicated team focused on building the future of healthcare.\n\nBase Compensation: $110,000 - $160,000\nWellth is an equal-opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.","description_format":"text","description_chars":6570,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-06T19:14:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.796,"p_room":0.75,"age_days":38,"expected_fill_days":39,"reasons":["conf:1","win:late"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/wellth-senior-client-success-manager","json_url":"https://alion.io/job/wellth-senior-client-success-manager.json","meta":{"generated_at":"2026-11-14T23:56:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2005782},"rest":"https://alion.io/mcp/rest/get_company?id=2005782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellth-senior-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellth-senior-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellth-senior-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellth-senior-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellth-senior-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1970825}},{"tool":"search_jobs","arguments":{"company":"wellthapp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1970825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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