{"id":3291986,"url":"https://alion.io/job/wellthy-network-account-manager","title":"Network Account Manager","company":{"id":174624,"name":"Wellthy","domain":"wellthy.com","url":"https://alion.io/company/wellthy","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:34:05Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T08:49:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why Wellthy is for you!\nAt Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.\nWe’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.\nOur work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.\nThrough Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.\nWe partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.\nWe’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. \nAs our Network Account Manager, you will own and build out how we partner with our largest and most strategic provider partners, including nationwide provider networks.\nAs Wellthy grows, our provider relationships are getting larger and more complex. That opens up room to rethink how we work with partners. This role will be the main point of contact for key partners. It will also build creative solutions with them that improve the experience for both members and providers.\nBecause the role is new, there’s no playbook yet. You’ll shape how this function works, from how we manage strategic accounts to how we turn partner feedback into better ways of working. The ideal candidate is curious, enjoys solving problems, and is excited to build something from the ground up. They ideally know Wellthy well, communicate clearly, build trust easily, and handle challenging conversations with professionalism, empathy, and sound judgment.\nYou will report directly to the Care Network Consultant.\nTo be successful in this role:\nOwn strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.\nPartner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.\nCo-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.\nBuild the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.\nManage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.\nStay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.\nConnect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.\nSupport network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long-term success.\nQualifications\nTo be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.\n3-5+ years of experience in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results.\nA curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges.\nComfort with ambiguity and the drive to build structure and processes where none exist yet.\nExcellent verbal and written communication skills, especially with external stakeholders.\nThe ability to build trust with a wide range of personalities.\nA proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively.\nStrong attention to detail and organizational skills, with the ability to manage multiple relationships and competing priorities without letting anything slip through the cracks.\nGood judgment, a strong sense of ownership, and a focus on solutions.\nFamiliarity with Wellthy’s services, operations, and member experience is a strong plus.\nExperience in provider operations, care coordination, client success, or partner What \nSuccess Looks Like:\nOur largest provider partners have a clear, trusted point of contact at Wellthy.\nNew, partner-informed solutions are in place that improve the member and provider experience in ways we can measure.\nA clear, repeatable approach to managing strategic provider accounts has been built and documented.\nEscalations are handled promptly and professionally, and their root causes are addressed.\nThe Provider Network team can put even more of its focus on network development and operations.\nManagement is a plus.\nTotal Rewards Package\nThe starting salary for this position is $70,000-$85,000 annually.\nRemote work environment.\nMedical, dental and vision benefits within 30 days of hire. \nRetirement saving account with matching company contributions.\nMental health benefits.\n15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).\nSick and Caregiving Days.\nProfessional development initiatives for growth.\nGenerous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.\nRole Requirements: \nTo work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.\nLocation\nThis is a remote and US states based opportunity. We ask that you work in a location that is:\nPrivate, with secure (not public) internet and phone access\nSuitable to safely and securely accommodate the sensitive information that you will be handling and communicating\nGiven the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space \nOur Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.\nWhat’s Next?\nWe encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process. \nAll applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.\nFor information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy\nFor those who require reasonable accommodations, please let us know on your application or email us at .","description_format":"text","description_chars":8619,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-26T20:25:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/wellthy-network-account-manager","json_url":"https://alion.io/job/wellthy-network-account-manager.json","meta":{"generated_at":"2026-10-28T11:29:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174624},"rest":"https://alion.io/mcp/rest/get_company?id=174624"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellthy-network-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellthy-network-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellthy-network-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellthy-network-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellthy-network-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3291986}},{"tool":"search_jobs","arguments":{"company":"wellthy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3291986},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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