{"id":3852050,"url":"https://alion.io/job/wellways-aged-care-specialist","title":"Aged Care Specialist","company":{"id":2086659,"name":"Wellways","domain":"wellways.org","url":"https://alion.io/company/wellways","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Gravatt, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T03:58:11Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T13:28:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and peoplewho identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.\nBuild a rewarding career with an organisation that truly puts people first!\n SCHADS 4B ($46.70 ph) + Super + salary packaging benefits\nFull time opportunity based in Upper Mouth Gravatt QLD 4122\nAbout the program\nCarer Gateway was first introduced in 2015 as a website and phone line to help carers find and access support to help them in their caring role. With the Australian Government’s commitment to continue improving carer services, an extensive four-year consultation process with carers and the sector was undertaken.\nThis process found that the best way to support carers is to help them early in their caring role. Through a range of tailored supports and services, carers can be supported to manage their daily challenges, reduce stress, plan for the future and ultimately improve their wellbeing.\nAbout the opportunity\nThe Aged Care Specialist is responsible for undertaking intake, assessment and planning services for carers accessing support provided by the Carer Gateway across South West Sydney, Nepean Blue Mountains and Queensland.\nThis role will have a specific focus on Carers and care recipients who are over 65 years old or 50 if First Nations, to assist in accessing appropriate services. The objective of the role is work with carers over the phone to access information, support and referrals relevant to their caring role. This role may also include an outreach and face to face component.\nReporting to the Coordinator working under limited direction, this role will involve:\nSupporting Carers and Care Recipients over 65 or 50 if Indigenous with a high level of customer service, ensuring carers are listened to with patience and non-judgement.\nProvide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework.\nAssisting other areas of the business when required to manage call overflows with inbound calls throughout the contact centre.\nWorking with Carers to establish and implement agreed action plans.\nAssist carers in navigating and accessing palliative services.\nSupport carers and their care recipients to link to other Government funding streams, including My Aged Care.\nEnsuring Carers have an understanding of dementia and linking them onto educational services if not to include codesigning and providing specialist resources and education.\nDeveloping partnerships for warm referrals to specialist services.\nWorking in collaboration with other Wellways Carer Gateway teams.\nProvide face to face, and outreach supports where identified.\nEnsuring the service approach incorporates the following service principles: Carer Focussed, Practicality and Flexibility, Inclusiveness.\nCreating an environment which Carers will find welcoming, real and inclusive.\nDevelop support relationships with Carers which are positive and are built on Wellways values.\nThe Aged Care Specialist role is not limited to the listed responsibilities and will require assistance with other areas of the program to meet the requirements of the organisation.\nTo be successful in this role, you will need:\nQualifications and/or experience working in community services, allied health or carer/family peer positions.\nExcellent communication and interpersonal skills.\nRight to work within Australia.\nCurrent valid Driver’s Licence and the ability to undertake some travel.\nNDIS Worker Orientation Module Certificate.\nSatisfactory National Police Records Check, NDIS Worker Screening Check and Working with Children's Check.\nWhat we offer\nPurpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.\nEquitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.\nSalary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.\nMeal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.\nEmployee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.\nJoin us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.\nWhy us?\nWellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.\nFor a confidential discussion about the role or the full position description, please contact Samantha Rosadhie \nPlease note, screening of applications and shortlisting will be commencing prior to the ad closing date.\nWellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.\nIf you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways\nJob Description Summary\nThe Wellbeing Navigator - Aged Care Specialist is responsible for undertaking intake, assessment and planning services for Carers accessing support provided by the Carer Gateway. The objective of the role is to work with Carers primarily over the phone to access information, support and referrals relevant to their caring role.Culture\nWe’re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.\nHow to Apply\nThis is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.\nPlease select \"Apply\" below to complete your application.\nApplications Close\n20/11/2026","description_format":"text","description_chars":7762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Nonprofits & Foundations","Psychiatric Care","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-06T03:58:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:8","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/wellways-aged-care-specialist","json_url":"https://alion.io/job/wellways-aged-care-specialist.json","meta":{"generated_at":"2026-11-09T22:02:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2086659},"rest":"https://alion.io/mcp/rest/get_company?id=2086659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellways-aged-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellways-aged-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellways-aged-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellways-aged-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellways-aged-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3852050}},{"tool":"search_jobs","arguments":{"company":"wellways.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3852050},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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