{"id":1604574,"url":"https://alion.io/job/wellways-support-coordinator","title":"Support Coordinator","company":{"id":2086659,"name":"Wellways","domain":"wellways.org","url":"https://alion.io/company/wellways","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46,"max":50,"currency":"AUD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-08T00:07:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join us to support in the treatment of some of the most vulnerable in our communities, together we can make a difference\n\nFull time permanent position based in Cairns North\n\nSCHADS Level 4B ($46.70 - $50.25 p/h) + Salary packaging benefits + Leave loading\n\nThe Way Back Support Service (TWBSS) is a suicide after-care program designed to provide practical, compassionate support to people who have been discharged from hospital following a suicide attempt or crisis. The program aims to reduce the risk of suicide by offering coordinated, person-centred care that promotes safety, connection, and hope.\nAbout the role\nAs a Support Coordinator, you’ll play a vital role in supporting people referred to Wellways by the North Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (C&HHHS).\nYou’ll work alongside individuals and their families to:\nProvide non-clinical, recovery-focused support in the first three months following a suicide attempt\nHelp participants develop and implement personalised safety and support plans\nCoordinate care and connect people to essential community and clinical services\nBuild social connections and empower participants to engage with their recovery journey\nThis is a community-based role that will require travel throughout the Cairns and Hinterland region.\nAbout you\nYou’re a compassionate, proactive professional who is confident engaging with people in crisis and helping them access the right supports. You bring a strong understanding of suicide prevention and mental health recovery, along with the ability to work independently and collaboratively.\nYou’ll also bring:\nExperience working with people with mental health challenges or those at risk of suicide\nStrong interpersonal and communication skills\nAbility to maintain boundaries while providing empathetic, person-centred care\nWhat do you need?\nRelevant qualifications or commensurate experience in working in a support role for people with mental health conditions\n\nAn understanding of recovery principles and/or strengths-based principles\n\nEvidence of the Right to work in Australia\n\nNational Police Records Check,\n\nBlue and Yellow cards\n\nDriver Licence and willingness to travel\n\nNDIS Worker Orientation Module Certificate - 'Quality Safety and You' - free online course\n\nWhat we can offer you:\nA purpose driven culture where people can thrive, everyone is respected, and differences are valued\nAn equitable, diverse, and socially inclusive work environment\nSalary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing\nMeal and Entertainment allowance via salary packaging up to $2,650 per annum\nReceive 17.5% leave loading every time you take annual leave\nPaid parental leave after 12 months of ongoing employment\nPaid Cultural Leave (where applicable)\nAccess for you and your family to our Employee Assistance Program\nFor a confidential discussion about the role, please contact Monique Holland | Team Leader |\nPlease submit your resume AND cover letter outlining your relevant personal experiences and what you would bring to the role.\nOnce you APPLY click here for a copy of the position description\nThis ad is subject to closing to end date if successful candidate is identified, previous candidates need not apply.\nAt Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.\nWellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.\nJob Description Summary\nFull time role, Make a difference in the lives of people navigating their recovery after a suicide attempt.Culture\nWe’re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.\nHow to Apply\nThis is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.\nPlease select \"Apply\" below to complete your application.\nApplications Close\n13/10/2026","description_format":"text","description_chars":4879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T19:46:11Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.755,"p_room":0.945,"age_days":8,"expected_fill_days":22,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/wellways-support-coordinator","json_url":"https://alion.io/job/wellways-support-coordinator.json","meta":{"generated_at":"2026-10-08T00:33:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":801,"day_limit":5000,"remaining_today":4199,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2086659},"rest":"https://alion.io/mcp/rest/get_company?id=2086659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwellways-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwellways-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwellways-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wellways-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwellways-support-coordinator"}]}