{"id":120944,"url":"https://alion.io/job/welo-global-it-support-engineer","title":"IT Support Engineer","company":{"id":2970,"name":"Welo Global","domain":"weloglobal.com","url":"https://alion.io/company/welo-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":312,"ghost_share":0.269,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-18T10:20:12Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-27T16:20:01Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":69},"description":"Job Reference: #LI-JC1\nJob Description-\nProvide L1-L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.\nKey responsibilities\nService desk and SLAs\nProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.\n\nManage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels.\n\nMaintain high CSAT, provide clear ticket communication, and timely escalations.\n\nIdentify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses).\n\nTeam Development\n\nFlexible and engaged in the adoption new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.\n\nEndpoints and operating systems\nDeliver in-depth desktop support for Windows and macOS.\n\nProvision and manage devices using AutoPilot, Intune/Endpoint Manager, and Jamf/Mosyle.\n\nManage full laptop lifecycle: purchasing, replacements, warranty, returns, secure wipe/disposal, and accurate asset tracking (Workday).\n\nIdentity, collaboration, and SaaS\nAdminister Microsoft 365, Entra ID (Azure AD), and Exchange Online; support Teams, SharePoint, OneDrive.\n\nSupport and manage onboarding/offboarding access provisioning, MFA, conditional access, and least-privilege practices.\n\nSupport additional cloud platforms such as Citrix ShareFile, Okta, and Zendesk.\n\nMobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.\n\nNetwork and remote access\nTroubleshoot basic networking (DHCP, DNS, VPN, NAT, Wi-Fi) and coordinate with network engineers/ISPs as needed.\n\nSecurity, compliance, and continuity\nFollow security and privacy standards (e.g., ISO 27001, GDPR) and participate in security incident response and phishing triage.\n\nDocument and maintain internal and user-facing knowledge base articles.\n\nCollaboration\nWork effectively with a remote IT team across time zones; communicate proactively with stakeholders.\n\nEducation\nBachelor’s degree in Computer Science, Information Systems, or equivalent experience.\n\nRelevant certifications are an advantage.\n\nExperience\n3+ years of hands-on IT support in a corporate environment.\n\nStrong experience with Windows and macOS support.\n\nProven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot).\n\nMobile device management with Intune, Jamf, or Mosyle.\n\nScripting/automation with PowerShell; experience with Power Apps/Logic Apps is highly desirable.\n\nNetworking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting.\n\nExperience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk) is a plus.\n\nKey competencies\nExcellent customer service, communication, and stakeholder management.\n\nComfortable adopting new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.\n\nMethodical troubleshooting and problem-solving.\n\nStrong organization, prioritization, and time management; able to balance local and remote user needs.\n\nAbility to work independently and as part of a distributed team; proactive and accountable.\n\nAdditional Job Description-\nLanguages\nFluent English required.\nWork conditions\n3 days a week from the Gurugram office and 2 days from the Noida office, total 5 days a week.\nNice to have\nCertifications: Microsoft (MD-102/SC-900), Jamf 200/300, CompTIA A+/Network+/Security+, ITIL Foundation, Apple ACSP.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Translation Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-08-18T10:20:12Z"},{"event":"close","at":"2026-10-17T03:33:43Z"},{"event":"reopen","at":"2026-10-17T07:19:21Z"},{"event":"close","at":"2026-10-22T13:13:59Z"},{"event":"reopen","at":"2026-10-22T16:58:14Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.768,"p_room":0.44,"age_days":69,"expected_fill_days":67,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/welo-global-it-support-engineer","json_url":"https://alion.io/job/welo-global-it-support-engineer.json","meta":{"generated_at":"2026-10-27T20:24:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2970},"rest":"https://alion.io/mcp/rest/get_company?id=2970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelo-global-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelo-global-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelo-global-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welo-global-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelo-global-it-support-engineer"}]}