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Customer Success Representative

Welocalize • Translation Services • AI Training Data & Annotation • Bachelor's Degree • 4 days ago
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Salary
≈ $12k – $25k per year (Estimated)
Location
In office (Jinan)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 20, 2026.

Overview
Company
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Profile match

Welocalize

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, Welo Data leverages over 25 years of experience in partnering with the world's most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:- Annotation and Labeling: Transcription, summarization, image and video classification and labeling.- Enhancing LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.- Data Collection and Generation: From institutional languages to remote field audio collection.- Relevance and Intent: Authoritative relevance solutions across any discovery target, with mature operating models and a highly trained global workforce.- The Welo Data advisory team members bring practical, applied AI expertise to your projects. They have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices.
welocalize.com • Paris • Tokyo • London • Barcelona • Jinan • AI Training Data & Annotation • Translation Services • 1001-5000 employees • Est. 2008
Tech stack of Welocalize

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Job Responsibilities:

The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.

The following is a non-exhaustive list of responsibilities and areas of ownership of;

  • Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
  • Actively support our global business development
  • Provides key marketing research and identified new business development opportunities
  • Manage data for new and prospective clients in Salesforce.com (CRM)
  • Developed & manage client engagement strategies
  • Assist implementing strategic approaches towards new key accounts/clients
  • Creating monthly reports on all sales created through CSR's efforts

What this looks like:

  • Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
  • Effectively manage large amounts of incoming calls
  • Identify and assess customer’s requirements and facilitate appropriately
  • Build sustainable relationships with clients and the BDM
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Respond to all client queries
  • Review or make changes to customer accounts
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Escalate queries or quotes when needed
  • Identify new prospects within current clients
  • Clean/Update up old data within the CRM

Additional Job Details:

REQUIREMENTS

  • 2-4 years of sales and/or account management experience
  • Bachelor’s Degree required

KEY COMPETENCIES REQUIRED FOR THIS ROLE

  • Microsoft Office
  • Salesforce experience
  • Results oriented
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