{"id":3143233,"url":"https://alion.io/job/welocalize-hardware-technician-robotics-lab","title":"Hardware Technician, Robotics Lab","company":{"id":1937083,"name":"Welocalize","domain":"welocalize.com","url":"https://alion.io/company/welocalize-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"TestRail","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-02T20:24:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact  subject Workday Candidate Login\nWhen creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.\nThank you!\nNOTICE: For Privacy Policy please review here\n Job Responsibilities:\nThe resource will be responsible for the hardware functionality, configuration, support, maintenance, and availability of all systems used to deliver testing services (our “technology platform”).Depending on Testing Team workload, the resource will also occasionally be asked to take on Testing Project Manager responsibilities such as the setup, management, and reporting on testing projects, working closely with project managers, technical operations, and language operations team members. Provide project-specific training to testers. Create written reports shared with clients and account management. Plan for and mitigate risk on projects. The workload dedicated to the two sets of responsibilities will fluctuate based on business needs, and the resource is expected to be flexible in this regard.\nResponsibilities & Duties\nA full-time technical support position responsible for the hardware functionality, configuration, support, maintenance, and availability of all systems used to deliver testing services (our “technology platform”).\nWill serve as the systems administrator for the following platform components used by Welocalize Testing Services. Additional tools and applications can be added in the future.\nVMware ESXi\nWindows laptop and desktop computers, and remote access\nMac laptop and desktop computers, and remote access\nMobile devices in tablet and phone screen-sizes\nWelocalize Pantheon\nDaily duties focus on ensuring systems are available on-demand and without issues to a distributed team of testers, testing project managers, and operations managers. Issues can be raised by email, IM, slack, service-desk, or automated monitors. Some issues are resolved quickly while others require troubleshooting, root-cause analysis, and solutioning. On fixed schedules, perform planned maintenance of our systems, including required patches and hot-fixes. Liaise with systems suppliers and support teams as needed. Other responsibilities include:\nCreate proposals for new, replacement, or upgraded systems to include budget, schedule, and risk mitigation.\nTrain staff in the use of remote and physical devices.\nPrepare and publish reusable self-training assets.\nWhen managing Testing Projects, regular duties include:\nPlan project scope, schedule, and resources to ensure fulfillment of our services without errors or deficiencies.\nCreate estimated scope of work for future projects, both hours and timeline, based on provided and assumed data. Clearly identify all assumptions and dependencies.Estimations may require creative problem-solving when clients cannot provide accurate inputs.\n\nSetup and prepare hardware and software testing environment and escalate issues to client contacts.\nReview or create test cases and scripts for testers based on project scope and environment.\nCreate reporting dashboards, trackers, and views to manage production and communicate results to customers.\nCreate and deliver project-specific training to testers in advance of the planned start date.\nManage the scope, schedule, and resources of active projects.\nProvide escalation support to testers during active projects.\nEscalate issues and blockers to client contacts to mitigate delays.\nPerform bug scrub to ensure testers perform to requirements and make immediate corrective actions on all nonconformances.\nPrepare and deliver end-of-testing reports.\nPrepare summary test results over quarterly or longer periods into presentation for client business reviews.\nSchedule and facilitate client-facing meetings for production or account management needs in the domain of localization testing and validation.\nAdditional Job Details:\nAdditional Duties\nMid-level testing project managers may also fulfil specific business support duties including:\nProvide escalation support to less experienced testing PMs on project or systems issues.\nPerform root cause analysis for quality issues raised against a testing project or tester.\nReview and update department-wide standard operating procedures (SOP).\nOwn specific initiatives in agile sprints which contribute to fulfilling objectives and key results (OKRs).\nProvide systems administration for cloud platforms and virtualized environments.\nRequirements\nAble to get to a specified Welocalize office location within one hour as needed to support hardware systems. Specific positions might have additional on-site attendance requirements.\nFluent English writing, speaking, reading, and listening skills as a team member in an international business that uses English as the primary international language.\nExperience\nAt least two years of working experience in linguistic testing, linguistic review, software testing, product testing, editing, quality control (QC), production process control, or quality engineering. Preference for QA/QC experience of information assets in a digital workflow, although manufacturing experience is qualified experience.\nFluent working in Atlassian Jira or a similar dev-ops or defect tracking platform, with at least introductory-level system administration skills. Jira or TestRail is preferred.","description_format":"text","description_chars":5502,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Translation Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-23T09:12:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":18,"expected_fill_days":33,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/welocalize-hardware-technician-robotics-lab","json_url":"https://alion.io/job/welocalize-hardware-technician-robotics-lab.json","meta":{"generated_at":"2026-11-02T22:27:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1937083},"rest":"https://alion.io/mcp/rest/get_company?id=1937083"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelocalize-hardware-technician-robotics-lab"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelocalize-hardware-technician-robotics-lab"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelocalize-hardware-technician-robotics-lab"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welocalize-hardware-technician-robotics-lab\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelocalize-hardware-technician-robotics-lab"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3143233}},{"tool":"search_jobs","arguments":{"company":"welocalize.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3143233},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}