# IT Support Engineer

If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE: For Privacy Policy please review here Job Responsibilities: Provide L1-L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.Key responsibilities Service desk and SLAs Provide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs. Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations. Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI featu

- **Id**: 4146111
- **Url**: <https://alion.io/job/welocalize-it-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Gurgaon, India, Noida, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T07:13:07Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T07:13:07Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4210
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Translation Services, AI Training Data & Annotation

## Company

- **Id**: 1937083
- **Name**: Welocalize
- **Domain**: welocalize.com
- **Url**: <https://alion.io/company/welocalize-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Technologies

- **Azure** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **GDPR** — Optional: no
- **ISO 27001** — Optional: no
- **Least Privilege** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Okta** — Optional: no
- **OneDrive** — Optional: no
- **Power Apps** — Optional: no
- **PowerShell** — Optional: no
- **Service Desk** — Optional: no
- **SharePoint** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-12T07:13:07Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 44
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-12T09:21:46Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.