{"id":3143267,"url":"https://alion.io/job/welocalize-quality-control-manager","title":"Quality Control Manager","company":{"id":1937083,"name":"Welocalize","domain":"welocalize.com","url":"https://alion.io/company/welocalize-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":107},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Service Desk","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-23T20:19:03Z","board_verified":false,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact  subject Workday Candidate Login\nWhen creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.\nThank you!\nNOTICE: For Privacy Policy please review here\n Job Responsibilities:\nThe Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met. (P3)MAIN DUTIES\nThe following is a non-exhaustive list of responsibilities and areas of ownership of a Quality Manager:\nIn collaboration with Partner Engagement Manager, responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned.\nMonitor supplier’s performance on accounts managed by Program Squad(s) on which they are assigned. Flag suppliers performing beneath client thresholds. Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.\nLead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing language quality relevant documentation relating to language quality. \nDesign and setup quality framework. Ensure maintenance of all language assets (glossaries, style guides, TMs, etc).\nCommunicate customer language & content type capacity needs to Language Services Team.\nEngage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.\nCustomer point of contact for all language quality related matters.\nAction when necessary to ensure quality SLA (client or Welocalize) is being met.\nAct as escalation point for PMs when partners consistently miss deliverable due dates. Involve Language Services Team as needed.\nMonitor and flag suppliers performing beneath defined thresholds on an account to Language Services Team. Performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.\nCollaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, Language Services Team to inform Talent Procurement.\nEnsure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments.\nPerform Content Type Analysis as needed.\nEnsure success of test translations by gathering and providing requisite information to Language Services team to carry out test translation process where needed.\nRegularly prepare and present quality reporting to clients as needed.\nSupport the development of customer initiatives, internal initiatives, or new processes. Assess current processes to drive process improvements. \nWhere required, train suppliers on customer and customer-specific tools.\nREQUIREMENTS\nExperience\nProven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.\nExperience and proven track record in Localization Vendor, Language or Quality Management.\nKnows well the principles and practices used within Quality. \nExperience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools. \nExcellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others \nKnowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.\nAdept at data literacy; ability to understand and utilize data to make decisions.\nStrong in problem solving with attention to time constraints while being accountable for the quality of the deliverables.\nFlexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.\nProblem-solving mindset that can proactively assess and mitigate risk. Creative thinking in identifying areas for improvement is desirable. \nSolves standard situations independently in-line with company policies and procedures.\nCan work within a team, contributing to the team's success, or work independently as needed.\nAbility to prioritize ongoing projects based on business needs and urgencies that can arise.\nExcellent communication skills (written and verbal, fluent in English). An additional language at a fluent level (both verbal & written) preferred.\nExperience with partner and customers direct communication would be an advantage.\nExperience in Agile Methodology and/or Lean Six Sigma is an advantage.\nMinimum of a Master’s degree or equivalent experience. \nSupervisory Responsibilities:\nCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws.\nThe role may manage a team or serve as a contact for external resources.\nResponsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nKEY COMPETENCIES REQUIRED FOR THIS ROLE\nIs a strong Listener and effective Collaborator.\nUnderstands the importance of Objective & Key Results (OKRs) and is Results Orientated\nActively drives Performance and Delivers results.\n Proactively develops clear solutions to complex problems\nAdditional Job Details:","description_format":"text","description_chars":6240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Translation Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-23T09:12:57Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.393,"p_room":0.35,"age_days":55,"expected_fill_days":22,"reasons":["conf:57","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/welocalize-quality-control-manager","json_url":"https://alion.io/job/welocalize-quality-control-manager.json","meta":{"generated_at":"2026-10-26T22:54:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1937083},"rest":"https://alion.io/mcp/rest/get_company?id=1937083"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwelocalize-quality-control-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwelocalize-quality-control-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwelocalize-quality-control-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/welocalize-quality-control-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwelocalize-quality-control-manager"}]}