{"id":2737733,"url":"https://alion.io/job/wem-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":2776240,"name":"WEM","domain":"wem.io","url":"https://alion.io/company/wem-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":153},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T08:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T23:31:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. \nPRIMARY RESPONSIBILITIES:\nEnsuring all Front Desk employees are performing according to set hotel service standards and representing the hotel's core values. \nAssisting with the hiring, training and mentorship of all employees in the department. \nAssisting with staff scheduling to maintain a balance between service needs and labour cost budgets. \nAssisting with maintaining appropriate employee records, department payroll, staff evaluations, and performance management documentation. \nAssisting the Front Office Manager with monitoring and improving customer comments relating to Front Desk customer service practices. \nEnsuring proper communication systems are in place for all members of the Front Office team. Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills.\nOther responsibilities as required. \nDESIRED QUALIFICATIONS:\n(3)- (5) years of experience working in a high volume, up-scale hotel in a Front Office Management or Supervisory based position. \nA high level of professionalism in the workplace and a desire to take on new challenges as they arise.\nIndividuals must have excellent communication and organizational skills, must be able to multi-task and problem solve, and must be able to work under pressure. \nExperience working successfully with all employees including staff mentoring and coaching. \nExcellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment. Completion of a post-secondary Hospitality Management diploma/certificate or business management diploma.\nMust have a valid Class 5 Alberta driving license, and be able to provide a 3-year driver's abstract.\nAbility to drive both standard and automatic vehicles. \nTERMS OF EMPLOYMENT:\nThis is a full-time position that requires availability Monday through Sunday, including days, evenings, weekends and holidays.\nThis is a salaried position that depends on experience and qualifications.\nMust be able to pass a basic security clearance.","description_format":"text","description_chars":2319,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Low-Code & No-Code Platforms"],"lifecycle":[{"event":"open","at":"2026-10-16T19:38:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/wem-assistant-front-office-manager","json_url":"https://alion.io/job/wem-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-18T01:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2776240},"rest":"https://alion.io/mcp/rest/get_company?id=2776240"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwem-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwem-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwem-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wem-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwem-assistant-front-office-manager"}]}