{"id":3534108,"url":"https://alion.io/job/weone-freight-forwarding-operations-and-customer-service-agent","title":"Freight Forwarding Operations and Customer Service Agent","company":{"id":4490235,"name":"We One","domain":"weone.com","url":"https://alion.io/company/weone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":64,"open_postings":81,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-12-30T18:50:45Z","employer_posted_date":"2024-12-30","last_verified_at":"2026-10-31T12:12:58Z","board_verified":true,"closed_at":null,"days_open":669,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":669},"description":"We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.\nThe Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.\nKEY ACCOUNTABILITIES\nManage file creation and all services associated with freight forwarding and logistics\nAssist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided\nMonitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing\nAssist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files\nProvide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed\nLiaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files\nLiaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance\nAct quickly upon possible emergency situations that may arise within the life of an Air/Ocean file\nNetwork with your fellow Operations colleagues to ensure proper support is given in case of workflow overload\nQUALIFICATIONS, EXPERIENCE AND SKILLS\nGraduate in any field\nAt least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service\nFreight Forwarding experience is mandatory\nABOUT DP WORLD\nTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.\nWith a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.\nWe’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.\nWhat's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.\nDP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.\nWe are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.\nWE MAKE TRADE FLOW\nTO CHANGE WHAT'S POSSIBLE FOR EVERYONE.\nDP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.\nBy submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.\n#LI-GD1 #LI-Onsite","description_format":"text","description_chars":4341,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-30T17:00:17Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":669,"expected_fill_days":26,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/weone-freight-forwarding-operations-and-customer-service-agent","json_url":"https://alion.io/job/weone-freight-forwarding-operations-and-customer-service-agent.json","meta":{"generated_at":"2026-10-31T14:40:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4490235},"rest":"https://alion.io/mcp/rest/get_company?id=4490235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweone-freight-forwarding-operations-and-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweone-freight-forwarding-operations-and-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweone-freight-forwarding-operations-and-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weone-freight-forwarding-operations-and-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweone-freight-forwarding-operations-and-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3534108}},{"tool":"search_jobs","arguments":{"company":"weone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3534108},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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