# Freight Forwarding Operations & Customer Service Agent

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Senior Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES Manage file creation and all services associated with freight forwarding and logistics Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files Provide clients with c

- **Id**: 3550601
- **Url**: <https://alion.io/job/weone-freight-forwarding-operations-customer-service-agent-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: The Woodlands, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-08-31T15:37:13Z
- **Employer posted date**: 2026-08-31
- **Last verified at**: 2026-11-06T20:14:16Z
- **Board verified**: no
- **Closed at**: 2026-11-06T20:14:16Z
- **Days open**: 67
- **Description format**: text
- **Description chars**: 4534
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Freight Forwarding, Facilities Management

## Company

- **Id**: 4490235
- **Name**: WeONE
- **Domain**: weone.com
- **Url**: <https://alion.io/company/weone>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 70
- **Open postings**: 74
- **Ghost share**: 0.419
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 65
- **Computed at**: 2026-11-11T05:49:22Z

## Salary estimate

- **Min usd**: 45000
- **Max usd**: 100000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 648

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 66

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-10-30T22:29:40Z
- Event: close; At: 2026-11-06T20:14:16Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.