{"id":3550607,"url":"https://alion.io/job/weone-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4490235,"name":"We One","domain":"weone.com","url":"https://alion.io/company/weone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":63,"open_postings":77,"ghost_share":0.623,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-03T17:58:06Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-02T03:01:22Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":58},"description":"We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.\nWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for planning, executing, and overseeing technology-related projects from start to finish, ensuring that they are completed on time, within scope and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery.\nKEY ACCOUNTABILITIES\nResponsible for ensuring that Infrastructure and software standards are maintained for all DP World regional locations under area of support, with the ability to perform site audits as required\nPerform proactive maintenance and management activities within team core platforms\nDevelop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures\nDocument technical knowledge in the form of notes and manuals within the company ITKB\nCreates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the IT Management team\nEvaluate and improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations \nDiagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software\nProvide support on network systems and protocols as well as server hardware and operating systems as required\nAdhere to DP World’s security process while proactively identifying security issues and escalating these to the TSE team lead or appropriate manager\nAdhere to the DP World Software testing and approval process\nSupport third party application management, package creation and deployments\nAdhere to the DP World purchasing process to ensure that all IT equipment is properly tracked throughout the hardware lifecycle\nProvide onsite support for site launches/expansions/changes and server / network refreshes with up to 30% travel (required)\nParticipation in a regional on-call rotation (required)\nOther duties as assigned\nQUALIFICATIONS, EXPERIENCE AND SKILLS\nAssociate's degree in Computer Science and/or technical field\nEquivalent training/certifications/experience will be considered\n3 or more years of experience in relevant job or field of technology\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role\nCommunicative with excellent problem-solving, verbal and written communication skills\nSolid attention to detail and the ability to create and document process and procedures\nThe ability to work within a very demanding environment and handle stress in a positive manner and maintain a high degree of confidentiality\nExcellent organizational and problem-solving skills\nA good understanding of network systems and protocols as well as server hardware and operating systems\nAbility to work on multiple tasks/projects simultaneously through to completion without prompting\nAbility to plan, prioritize and drive issues, tasks and deliverables to closure\nExperience and/or certifications for MS O365 Admin, SharePoint Administration and Intune a plus\nExperience with PowerShell and / or scripting languages\nPlease note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.\nABOUT DP WORLD\nTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.\nWith a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.\nWe’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.\nWhat's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.\nDP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.\nWe are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.\nWE MAKE TRADE FLOW\nTO CHANGE WHAT'S POSSIBLE FOR EVERYONE.\nDP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.\nBy submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.\n#LI-EY3 #LI-Hybrid #AMRITJobs","description_format":"text","description_chars":6219,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-30T22:29:40Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.35,"age_days":58,"expected_fill_days":27,"reasons":["conf:4","stale_co","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/weone-technical-support-specialist","json_url":"https://alion.io/job/weone-technical-support-specialist.json","meta":{"generated_at":"2026-11-02T04:05:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4490235},"rest":"https://alion.io/mcp/rest/get_company?id=4490235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweone-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweone-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweone-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weone-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweone-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3550607}},{"tool":"search_jobs","arguments":{"company":"weone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3550607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}