{"id":993509,"url":"https://alion.io/job/weploy-customer-service-consultant-2","title":"Customer Service Consultant","company":{"id":60644,"name":"Weploy","domain":"weploy.io","url":"https://alion.io/company/weploy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":64,"open_postings":15,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T04:00:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T15:53:44Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":40},"description":"div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n_*]:min-w-0 standard-markdown\">\nCustomer Service Consultant\nBe Part of a Supportive Team & Make a Real Difference in People's Lives!\nAre you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.\nWhy You'll Love This Role:\nPermanent position with real career growth - Join a genuinely supportive company that values and develops its people.\nNo sales pressure - Focus purely on helping customers with their existing life insurance policies and claims.\nCompetitive salary - $71K base + super\nFantastic location - Work in Sydney CBD, directly across from Town Hall station.\nCustomer-centric culture - Be part of a loving, supportive environment that celebrates team wins and individual milestones.\nCoaching-focused leadership - Work under the Head of Client Services, who is committed to your development and success.\nWhat You'll Be Doing:\nHandling inbound customer calls and emails with urgency, empathy, and professionalism.\nAnswering policy questions and helping customers feel confident about their life insurance decisions.\nSupporting customers through difficult conversations with compassion - including those who have lost loved ones.\nProviding accurate, helpful information while following clear scripted conversations.\nKeeping detailed records of customer interactions to ensure continuity of care.\nWorking towards team KPIs including answering 90% of calls within 20 seconds.\nParticipating in ongoing training to stay across products and compliance standards.\nContributing to the company's supportive team culture where everyone is valued.\nWhat We're Looking For:\nGenuine passion for customer service - You find fulfilment in helping people during important moments.\nClear English communication skills - You can articulate complex information clearly and effectively.\nEmotional resilience - You can handle sensitive, emotionally challenging conversations with grace and empathy.\nContact centre experience highly desirable - Phone-based customer service background is a strong advantage.\nAustralian resident with valid work rights - Visa holders cannot be considered at this time.\nA team player - You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.\nImportant Note: Life insurance experience is beneficial but not essential - we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.\nThe Details:\nStart date: ASAP\nPay: $71,000 base + super \nTraining: up to 4 weeks of incredible training \n Working Hours: Monday-Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)\n Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)\nJoin an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues - we're a team that cares about each other.\nJoin us for:\nMonday and Wednesday 10am company-wide huddles - Stay connected with leadership and the broader team\nRegular team celebrations - Lunches, EOFY parties, birthday celebrations, and team activities\nComprehensive employee benefits - Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options\nLeadership that cares - Work with the team who have built strong, lasting relationships and genuinely invest in their people\nA culture of recognition - Your contributions are noticed, valued, and celebrated\nReady to Make a Difference?\nIf you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!\nApply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-17T05:51:12Z"},{"event":"close","at":"2026-10-12T01:50:22Z"},{"event":"reopen","at":"2026-10-21T03:11:16Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.45,"age_days":40,"expected_fill_days":24,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/weploy-customer-service-consultant-2","json_url":"https://alion.io/job/weploy-customer-service-consultant-2.json","meta":{"generated_at":"2026-10-27T16:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60644},"rest":"https://alion.io/mcp/rest/get_company?id=60644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweploy-customer-service-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweploy-customer-service-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweploy-customer-service-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weploy-customer-service-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweploy-customer-service-consultant-2"}]}