{"id":2593422,"url":"https://alion.io/job/weploy-customer-solutions-consultant-2","title":"Customer Solutions Consultant","company":{"id":60644,"name":"Weploy","domain":"weploy.io","url":"https://alion.io/company/weploy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":12,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":199000,"period":"year","method":"role_country_seniority_unknown","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:11:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T21:23:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Looking for a role where you can make a difference to someone’s life?\nLove supporting customers through the good and bad?\nWe've got you covered.\nBenefits!\nStart date: 16th November 2026\nFully remote - must be based in Melbourne to pick up the equipment from Spring Street on their first day.\nWork for a member-owned organisation that reinvests into community wellbeing\n3-month casual contract with strong opportunity to extend or go permanent based on performance\nMonday-Friday rosters\n Guaranteed full-time hours (37.5 hours per week)\nConsistent shifts across 8:30am-6:00pm\n$36.81 per hour + 12.5% super\nAbout Our Client:\nWe are partnering with one of Australia’s most respected member-owned wellbeing organisations, with a proud history spanning over 180 years. They deliver meaningful health, financial, and care services aimed at improving lives and creating Real Wellbeing for their members and communities nationwide. \nYour Next Role:\nWe’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.\nWhat You’ll Do:\nHandling inbound calls from PHI members.\nFrom rate review queries, reordering member cards, payment updates, government rebates, to policy premiums - You’ll handle member calls with care and precision.\nAddress general questions about insurance services, ensuring members feel supported and informed.\nTriage and transfer calls with empathy, easing frustration for possible long wait times.\nOpportunity to up-skill into web chat and complex queries once ready to expand your expertise.\nCommitted to your growth, with a focus on:\nSpeed to Competency: Progressively building your skills over 3 weeks with clear support and milestones.\nKey Metrics for Excellence:After-call work\nAdherence to schedules\nQuality Assurance (QA) scores\nCSAT\nNet Promoter Score (NPS) - quality-driven, not about handling time.\n\nTraining & Support:\nGet Ready for an Incredible 2-Week Journey!\nYour training kicks off with all the tools you’ll need for success.\nYou’ll start with a mix of engaging classroom learning and hands-on practice with real calls. \nDon’t worry you’ll have loads of support every step of the way, including a dedicated support team and a phone line for any questions that pop up. You’ll transition seamlessly into your team, where we’ll continue to check in with you. Plus, the support phone line stays available, and you’ll have access to a senior support group for guidance as you grow in your role.\nWe’re here to ensure you feel confident, supported, and ready to thrive - let’s get started!\nWhat You Need: \n 6+ months contact centre experience (recent experience not essential)\nHigh-volume / high-pressure capability\nStrong resilience and emotional maturity\n Empathy-first mindset - absolutely essential\nAbility to explain complex information in simple, human language\nExceptional communication skills (verbal & written)\nCoachability and ability to take feedback\nCommitment to full-time hours Monday-Friday\nComfort navigating CRM systems (Salesforce desirable, not essential)\nPrivate Health Insurance experience (desirable but not essential)\nAvailable to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am- 6:00pm)\nWhat Next?\nApply now and kick start your journey with one of our dedicated Talent team members","description_format":"text","description_chars":3397,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-15T06:26:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T00:14:40Z"},"pay":null,"html_url":"https://alion.io/job/weploy-customer-solutions-consultant-2","json_url":"https://alion.io/job/weploy-customer-solutions-consultant-2.json","meta":{"generated_at":"2026-10-16T00:14:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60644},"rest":"https://alion.io/mcp/rest/get_company?id=60644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweploy-customer-solutions-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweploy-customer-solutions-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweploy-customer-solutions-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weploy-customer-solutions-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweploy-customer-solutions-consultant-2"}]}