{"id":4274115,"url":"https://alion.io/job/werner-enterprises-driver-support-representative","title":"Driver Support Representative","company":{"id":1906832,"name":"Werner Enterprises","domain":"werner.com","url":"https://alion.io/company/werner-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fontana, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-14T14:46:27Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.\nESSENTIAL JOB FUNCTIONS\nThe job functions listed below represent the essential job duties and responsibilities of the above-listed position.\nServe as the primary contact and owner of all drivers as they navigate through the terminal visit.\nDeliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.\nAssign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.\nEducate drivers about the equipment and how to properly operate and maintain this equipment.\nProactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.\nUpdate all driver material/information as needed.\nDocument all interaction with drivers, including issues and resolution, throughout the welcome experience.\nPerform other related duties as assigned by supervisory personnel.\nTimely and regular attendance according to the scheduled shift as determined by supervisory personnel. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nKnowledge of Werner portfolio and business units.\nAbility to communicate, educate and negotiate in a professional manner.\nAbility to operate a PC, including iSeries, Excel, and Word.\nStrong decision-making skills. EDUCATION AND EXPERIENCE\nCDL preferred.\nHigh school graduate or equivalent experience.\nThree to five years transportation experience within the trucking industry preferred.\nOne to two years of customer service experience preferred. PHYSICAL REQUIREMENTS Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 50-74 % Lift in excess of 10 pounds. 0-24%\n\nThe expected starting pay range for this position is $22.46 - $29.94 per hour. Offers determined based on experience, skills, and qualifications.\n\nWe know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.\nBy clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.","description_format":"text","description_chars":3833,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-13T18:34:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6 · green card filings: 3","filings_12m":6,"filings_prev_12m":17,"green_card_filings_12m":3,"median_offered_wage_usd":95833,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.839,"p_room":0.75,"age_days":19,"expected_fill_days":25,"reasons":["conf:4","win:late","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/werner-enterprises-driver-support-representative","json_url":"https://alion.io/job/werner-enterprises-driver-support-representative.json","meta":{"generated_at":"2026-11-14T15:21:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906832},"rest":"https://alion.io/mcp/rest/get_company?id=1906832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwerner-enterprises-driver-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwerner-enterprises-driver-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwerner-enterprises-driver-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/werner-enterprises-driver-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwerner-enterprises-driver-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4274115}},{"tool":"search_jobs","arguments":{"company":"werner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4274115},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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