{"id":2136471,"url":"https://alion.io/job/wesley-it-support-administrator","title":"IT Support Administrator","company":{"id":3860681,"name":"Wesley","domain":"wesley.com","url":"https://alion.io/company/wesley-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Crowdstrike","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:34:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T22:11:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Wesley Financial Group - IT Operations - Full-time - On-site: Nashville, TN or Las Vegas, NV\nJoin a Culture Like No Other!\nAre you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace - we’re a community that thrives on innovation, support, and making a difference.\nWe’re looking for an IT Support Administrator I (Tuesday - Saturday Shift) to join our dynamic team.\nWhy You’ll Love Working Here:\nComprehensive Benefits:Medical, Dental, and Vision Insurance.\n\nSecure Your Future:401K with a generous company match.\n\nTime to Recharge:Generous PTO - start accruing from day one!\n\nBalanced Schedule:Enjoy great work-life harmony with a friendly Tuesday - Saturday schedule.\n\nCelebrate & Connect:Participate in engaging company-wide events, team-building activities, and employee recognition programs.\n\nRecognition:Your hard work won't go unnoticed! From peer shout-outs and Employee of the Month honors to festive celebrations throughout the year, we love celebrating the people who make us great.\n\nGrowth & Coaching:Learn from industry professionals committed to your success.\n\nDiverse & Inclusive:We embrace what makes each team member unique!\n\nAs the world changes, many of us want more than just room to grow. We're looking for a career that makes us proud of the work we do, and lets us have fun doing it! Wesley Financial Group, LLC is a company with offices in Franklin, TN and Las Vegas, NV that helps timeshare owners who have been misled get out of their timeshares. Wesley is a national company listed on the INC 500 in 2020.\nAbout the Role\nWesley Financial Group is expanding IT support coverage into evenings and Saturdays. We are looking for an IT Support Administrator I with hands-on systems administration experience who is ready to grow further in the role. This position combines hands-on administration of our cloud-based (SaaS) technology stack with front-line help desk support.\nDuring afternoon hours, you will work alongside our IT Operations team on shared administration and support work. In the evenings and on Saturdays, you will be the company's first point of contact for IT support: resolving tickets, monitoring systems, and following our escalation process for issues that need senior attention.\nKey Responsibilities\nManage the IT support queue (Zendesk) during evening and Saturday hours, including triage, Tier 1 and Tier 2 resolution, and clearly documented escalations.\nServe as the first point of contact for IT support during assigned work hours, including communicating with users during service incidents.\nConduct shift handoffs by reviewing open items at the start of each shift and leaving organized notes on any unresolved issues.\nAdminister identity and single sign-on (JumpCloud) and Google Workspace using documented procedures, in partnership with the systems administration team.\nProcess user account requests, including onboarding, offboarding, and group and permission changes.\nManage macOS endpoints and devices, including enrollment, policy application, and software updates.\nSupport users of the Five9 contact center platform, including troubleshooting agent login, call, and connectivity issues, and escalating platform issues as needed.\nMonitor platform alerts and service status, investigate issues using logs and diagnostic tools, and resolve or escalate according to the after-hours escalation process.\nFollow and help maintain runbooks and documentation for supported systems and recurring tasks.\nAssist with after-hours maintenance as needed, such as patching, updates, and approved changes.\nPerform other duties as assigned.\nRequired Qualifications\n2 to 3 years of experience in IT support or systems administration, including hands-on administrative work.\nExperience supporting a telephony or contact center platform. Five9 experience is strongly preferred; experience with NICE CXone, Genesys, or a comparable platform will be considered.\nSolid Tier 1 and Tier 2 troubleshooting skills and experience working within a ticketing system.\nHands-on experience administering Google Workspace and an identity or single sign-on platform (JumpCloud, Okta, or comparable).\nExperience supporting and managing macOS devices.\nAbility to work independently during evening hours, follow documented procedures, and escalate issues appropriately.\nStrong written communication and documentation skills.\nProfessional, patient, and clear communication with users at all technical levels.\nPreferred Qualifications\nExperience with a mobile device management (MDM) platform.\nFamiliarity with endpoint protection or EDR tools, such as CrowdStrike.\nExperience with DocuSign administration.\nExperience with Salesforce administration.\nBasic scripting or automation experience.\nSchedule and Location\nTuesday through Saturday, 1:00 pm to 9:00 pm Central (11:00 am to 7:00 pm Pacific).\nThis is an on-site position based either at our Nashville, TN or Las Vegas, NV office.\nReady to Make a Difference?\nThis is more than just a job - it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.\nApply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!\nPlease remember to check both your inbox and spam folders for all application and interview-related communications after you apply.","description_format":"text","description_chars":5468,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Urgent & Emergency Care"],"lifecycle":[{"event":"open","at":"2026-10-09T01:51:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wesley-it-support-administrator","json_url":"https://alion.io/job/wesley-it-support-administrator.json","meta":{"generated_at":"2026-10-12T01:31:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860681},"rest":"https://alion.io/mcp/rest/get_company?id=3860681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwesley-it-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwesley-it-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwesley-it-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wesley-it-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwesley-it-support-administrator"}]}